Terms & Conditions

Terms & Conditions

We're committed to being as open and as straightforward with our customers as possible. Here you will find our terms and conditions for using this website, delivering products and contacting us.

Who are we?

This website is owned by JJ Martin (Catering Appliance Superstore) Ltd, and you can find us registered at Beck House, Murley Moss Business Park, Oxenholme Road, Kendal, Cumbria, UK, LA9 7RL. We are a fully registered company, our number is No 8292604 and we've been established for over 40 years.

Stock availability

We try as hard as possible to let you know the availability of an item on the website. However, there may be an occasion when a product is not available and this is not reflected on the site. If this is the case, we will get in touch with you as soon as possible to resolve the issue and discuss an alternative solution such as; when it will be back in stock, a similarly specced product or simply refund your order so that you can swiftly order the product elsewhere where the item may be in stock.

Payments

All transactions on the JJ Martin (Catering Appliance Superstore) Ltd website go through SagePay's merchant gateway, a world leading secure payment service. None of your payment details are stored on the website, so that your information is kept extra safe. For more information, visit our secure shopping page.

Website information

We endeavour to make all the product information on this website as accurate as possible. However, you may find that the dimensions, colours and features may very occasionally differ once the product has been delivered to you. While we make the utmost effort to make sure that the product image and description reflect the real product, there can be a difference for varying reasons such as product re-development and manufacturing methods. JJ Martin (Catering Appliance Superstore) Ltd is not liable for any inaccuracies.

How can you use information on the site?

All images, videos, text and materials belong to JJ Martin (Catering Appliance Superstore) Ltd and our suppliers. You are able to view, print, copy and distribute content published by the JJ Martin (Catering Appliance Superstore) Ltd website, so long as you acknowledge and agree to:

  1. using the information for your own, non-commercial purposes
  2. crediting all copyrighted material to JJ Martin (Catering Appliance Superstore) Ltd or the respective supplier

Please bear in mind that the information published on this website can be changed or withdrawn at any moment and that JJ Martin Ltd is not liable for any inaccurate information.

No person or computer is permitted to bypass any technical protections that we institute, or access, use or scrape the website by any automated means unless you are a search engine crawling the Website for the sole purpose of creating a publicly accessible search index.

Warranties and Liability

If you come across any faults or issues with your product after you have purchased it, your first port of call should be the comprehensive user manuals that we provide. You can also contact the manufacturer directly or get in touch with JJ Martin (Catering Appliance Superstore) Ltd if the troubleshooting guides offer no solutions.

If your item requires a warranty call, please follow our warranty procedure detailed with your purchase. For more information about warranties, please read our warranty information page.

JJ Martin (Catering Appliance Superstore) Ltd's ‘product warranty’ stated on the website product page, order confirmation email and invoice email overrides any warranty details printed in a manufacturers brochure or found on any other external media including but not limited to a product manufacturers website or brochure.

We reserve the right to take a debit or credit card or other type of payment in advance of arranging a warranty service call. The payment will be refunded if the fault is covered by the manufacturers warranty but will be retained if the product fault or defect is not covered. Examples of exclusions include, but are not limited to; incorrect installation, damage, misuse or lack of maintenance including descaling and cleaning.

JJ Martin (Catering Appliance Superstore) Ltd is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defected unit. It is the customers responsibility to plan and prepare for such instances.

Parts only warranty

A parts only warranty allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineers report sent back to ourselves, which we will then forward onto the product manufacturer. Once approved by the manufacturer the parts required will be sent to your desired location. The manufacturer requests that the defective parts are to be sent back on repair of the unit. Failure to send these defective parts back is unacceptable and will result in a full invoice for the replacement parts.

For equipment installed into a mobile catering unit, a non mainland UK premesis or an offshore site will invalidate the standard manufacturers warranty stated on our product pages within this website. In some instances the manufacturers warranty may be limited to a parts only warranty. Please call our office for further information.

Back to base warranty

Customers must arrange for any faulty unit(s) to be returned to the manufacturer for repair when the items are covered by a back-to-base warranty. Please ensure that the item(s) are well packaged as neither JJ Martin (Catering Appliance Superstore) Ltd nor the manufacturer will accept any responsibility for any loss or damage caused due to poor packaging when the item is in transit.

Please contact JJ Martin (Catering Appliance Superstore) Ltd to obtain a returns number for your package from the manufacturer. You will need to complete our warranty request form, which requires your signature and an original invoice number. This can be downloaded here (warranty form).

Comments and Feedback

We love to hear your feedback and comments and we are very open to any suggestions you may have. Any comments or feedback that are submitted to JJ Martin (Catering Appliance Superstore) Ltd will be dealt with as soon as possible. Please note that once submitted, it becomes part of JJ Martin (Catering Appliance Superstore) Ltd property and will not be treated as confidential.

3rd party websites

To give you the greatest possible information about a product, we link to 3rd party websites throughout the site. However, JJ Martin (Catering Appliance Superstore) Ltd is not responsible for and does not endorse the content that is published on these websites.

Contact for web queries

If you'd like any further clarification on the terms above, please feel free to email [email protected] or give JJ Martin (Catering Appliance Superstore) Ltd a call on 0333 800 1000.

Delivery

We do as much as possible to ensure that products are delivered to you on time and that you will receive them by the estimated delivery date on the website. However, JJ Martin (Catering Appliance Superstore) Ltd is not liable for any delays.

Delivery will be to kerbside only unless prior arrangements have been made. The delivery person/driver may at his/her discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customers sole risk.

Deliveries take place between the hours of 8am-6pm Monday to Friday.

For large items the chosen delivery address must be accessible by an 18 ton lorry, please contact JJ Martin (Catering Appliance Superstore) Ltd if your site has any access restrictions. Failure to disclose such information may result in extra costs being incurred by a failed/aborted delivery.

When a product is delivered to you, the first thing you must do is inspect the goods for any damage. Failure to check the goods and document any damage with the driver will result in a claim for damage being rejected. Signing unexamined is not acceptable. In the event that the driver will not wait for you to inspect the goods, please sign for as 'Damaged'. Once signed as damaged, you must report the damage to JJ Martin (Catering Appliance Superstore) Ltd in writing within 24 hours to make a claim.

Delivery does not include the removal of old units or disposal of packaging materials (pallet, wrapping etc...). Collection and disposal of old units can be selected on a number of our products, in such cases where this service has been requested you must ensure that the items have been unplugged, disconnected, emptied and made ready for collection outside of the premises.

We will charge a redelivery fee if no one is available on site to take delivery of the goods.

A 25% restocking fee of the items value will be charged if delivery fails due to any of the points above, or if the product is returned and is not faulty. Please note that once an order has been placed and despatched the restocking fee will still apply.

Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.

Customised / made to order goods

When customised or bespoke goods are ordered we will not accept ANY returns. You are responsible for ordering suitable goods for your requirements. If however the goods are damaged, you may be able to make a claim against the manufacturer or supplier if you have inspected and signed the goods as damaged upon delivery. No claims against damage will be accepted if you have signed for goods without indicating any damage.

Returns

Goods sold in the UK mainland may be returned at the customers own cost for a refund providing the product(s) are unused and in their original packaging. This excludes customised / made to ordered goods (See above). The restocking charge for returned items is 25% of the full invoiced amount. No goods are accepted for return after 14 days.

Please note, once an order has been placed and despatched the 25% restocking fee will still apply.

Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.

Retention of Title

Notwithstanding that the goods have been delivered and accepted by you the ownership or legal title to the goods will not pass to you until you have paid in full for the goods supplied and there are no other sums of money due from you to J J Martin Catering Appliance Superstore. Until this time you will store or mark or keep the goods supplied in such a way as to make them clearly identifiable as our property.
Until such time all sums due to J J Martin Catering Appliance Superstore have been paid in full you will at J J Martins request deliver up the goods and you acknowledge that J J Martin Catering Appliance Superstore will be entitled to enter any premises owned or occupied or controlled by you where the goods are situated for the purpose of recovering and repossessing the goods. 

Contact us

We'd love to hear from you. If you'd like to get in touch about anything regarding the following terms and conditions, you can do so by:

Telephone:
0333 800 1000
8.30am - 5.30pm (Monday - Thursday)
8.30am - 5pm (Friday)
Email:
[email protected]
(we will typically reply within 24 hours)
Mail Address:
JJ Martin (Catering Appliance Superstore) Ltd,
Beck House, Murley Moss Business Park, Oxenholme Road, Kendal, Cumbria, UK, LA9 7RL