Product Warranty

Product Warranty Information

If you experience any problems with your appliances we always suggest that you consult the troubleshooting guides in the user manuals in the first instance. If your issue cannot be resolved using the troubleshooting guide then please follow the warranty procedure that applies to you below.


View User Manuals

Should we find upon inspection that the repair is not covered under warranty then we reserve the right to charge for the initial engineer’s inspection and any subsequent repair costs. This includes failure due to neglect, misuse, wrong operation, incorrect installation, maintenance, cleaning and water scale all of which should be checked prior to requesting an engineer.

There are a few manufacturers that deal directly with the customers, if you have a product that is manufactured by any of the below, please contact them using the number shown:


Burco (Glen Dimplex)
0844 815 3744

Classeq / Innox-Max
0844 225 9245

Clifton Food Range (Nikel Electrical)
01934 626 691

01438 363000

0844 888 777

0845 601 1287

Lec (Glen Dimplex)
0844 815 3737

Parry (Nationwide Catering Services)
01332 875665

Samsung Microwave
0844 3711 071

Samsung Laundry
0330 726 7864

True (Kroyair)
0121 440 5383

0845 815 8989

0845 313 1940


The best people to help deal with any warranty issues are the manufacturers.


Warranty Forms

Some suppliers request a warranty form to be completed prior to logging a warranty call, please download and complete the form below if this applies to your product.


Pantheon Warranty Form