Product Warranty

Product Warranty Information

If you experience any problems with your appliances we always suggest that you consult the troubleshooting guides in the user manuals in the first instance. If your issue cannot be resolved using the troubleshooting guide then please follow the warranty procedure that applies to you below.


View User Manuals

Should we find upon inspection that the repair is not covered under warranty then we reserve the right to charge for the initial engineer’s inspection and any subsequent repair costs. This includes failure due to neglect, misuse, wrong operation, incorrect installation, maintenance, cleaning and water scale all of which should be checked prior to requesting an engineer.

There are a few manufacturers that deal directly with the customers, if you have a product that is manufactured by any of the below, please contact them using the number shown:


0845 111 0538

Burco (Glen Dimplex)
03448 793 588

0151 548 5818

Clifton Food Range (Nikel Electrical)
01934 626 691

01293 652 500

0845 111 0538

08444 631 263

0845 111 0538

Falcon (Service Line)
01438 363 000

0844 888 777

01736 241 039

Lec (Glen Dimplex)
0844 815 3737

01522 875 520

01483 464 902

0845 111 0538

0845 111 0538

Samsung Microwave
0844 3711 071

Samsung Laundry
0330 726 7864

True (Kroyair)
0121 440 5383

0845 111 0538

0845 111 0538


The best people to help deal with any warranty issues are the manufacturers.


Warranty Forms

Some suppliers request that service calls are logged through ourselves, if you have an appliance from a manufacturer that is not listed above then please contact us to discuss your needs. Alternatively, please use the relevent links below for your warranty request submissions. Please check your type of warranty cover first, this can be found on your original order confirmation, invoice or warranty pack recieved at point of sale.

Onsite Warranty Back to Base Warranty Parts Only Warranty