Product Warranty

Product Warranty Information

If you experience any problems with your appliances we always suggest that you consult the troubleshooting guides in the user manuals in the first instance. If your issue cannot be resolved using the troubleshooting guide then please follow the warranty procedure that applies to you below.

Please note that all units under manufacturers warranty must be repaired by the manufacturers approved engineer. 

Faults to and /or due to the failure of consumable components, such as doors/seals/handles, light bulbs, switches, fuses, incorrect plugs, glass and any removable items are not covered under warranty and can be purchased by contacting our sales team. 

User Manuals

Should we find upon inspection that the repair is not covered under warranty then we reserve the right to charge for the initial engineer’s inspection and any subsequent repair costs. This includes failure due to neglect, misuse, wrong operation, incorrect installation, maintenance, cleaning and water scale all of which should be checked prior to requesting an engineer.

Warranty Forms

Some suppliers request that service calls are logged through ourselves, if you have an appliance from a manufacturer that is not listed above then please contact us to discuss your needs. Alternatively, please use the relevent links below for your warranty request submissions. Please check your type of warranty cover first, this can be found on your original order confirmation, invoice or warranty pack recieved at point of sale.

Warranty Request Form

Manufacturer Contact Details

There are a few manufacturers that deal directly with the customers, if you have a product that is manufactured by any of the below, please contact them using the telephone number shown:

Please be aware that some of the telephone numbers shown above are premium rate numbers.

The best people to help deal with any warranty issues are the manufacturers.
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