Warranty
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Product Warranty

Product Warranty Information

If you experience any problems with your appliances we always suggest that you consult the troubleshooting guides in the user manuals in the first instance. If your issue cannot be resolved using the troubleshooting guide then please follow the warranty procedure that applies to you below.

Please note that all units under manufacturers warranty must be repaired by the manufacturers approved engineer. 

Door seals, fuses, bulbs and other parts are not covered by manufacturers warranty and are consumable parts which can be purchased, please contact our sales team to request prices


User Manuals

Should we find upon inspection that the repair is not covered under warranty then we reserve the right to charge for the initial engineer’s inspection and any subsequent repair costs. This includes failure due to neglect, misuse, wrong operation, incorrect installation, maintenance, cleaning and water scale all of which should be checked prior to requesting an engineer.

There are a few manufacturers that deal directly with the customers, if you have a product that is manufactured by any of the below, please contact them using the telephone number shown:

    • Bakers Pride
    • 01925 821 280 (option 3)
    • Blodgett
    • 01925 821 280 (option 3)
    • Blue Ice
    • 020 8801 6919
    • Bravillor
    • 0844 692 222
    • Brema
    • 01925 821 280 (option 3)
    • Buffalo
    • 0845 111 0538
    • Burco (Glen Dimplex)
    • 03448 793 588
    • Carter Hoffman
    • 01925 821 280 (option 3)
    • Caterlite
    • 0845 111 0538
    • Caterbake
    • 0151 548 5818
    • Classeq (Winterhalter)
    • 01908 359059
    • Clifton Food Range (Nikel Electrical)
    • 01934 626 691
    • Dualit
    • 01293 652 500
    • Dynamic
    • 0845 111 0538
    • EasyZap
    • 0845 111 0538
    • Electrolux
    • 08444 631 263
    • Falcon (Service Line)
    • 01438 363 000
    • Firex
    • 01925 821 280 (option 3)
    • Hatco (Marren)
    • 01933 655 313
    • Hobart
    • 0844 888 77 77
    • Imperial
    • 01925 821 280 (option 3)
    • KitchenAid
    • 01736 241 039
    • Lec (Glen Dimplex)
    • 0844 815 3737
    • Lincat
    • 01522 875 520
    • MagiKitch'n
    • 01925 821 280 (option 3)
    • Menumaster
    • 0845 111 0538
    • Merrychef
    • 01483 464 902
    • Middleby
    • 01925 821 280 (option 3)
    • Pitco
    • 01925 821 280 (option 3)
    • Polar
    • 0845 111 0538
    • Rational
    • 01582 480 388
    • Samsung Microwave
    • 0845 111 0538
    • Samsung Laundry
    • 0330 726 7864
    • Thor
    • 0845 111 0538
    • Turbochef
    • 01925 821 280 (option 3)
    • Waring
    • 0845 111 0538
    • Zoin
    • 0845 111 0538

Please be aware that some of the telephone numbers shown above are premium rate numbers.

The best people to help deal with any warranty issues are the manufacturers.

Warranty Forms

Some suppliers request that service calls are logged through ourselves, if you have an appliance from a manufacturer that is not listed above then please contact us to discuss your needs. Alternatively, please use the relevent links below for your warranty request submissions. Please check your type of warranty cover first, this can be found on your original order confirmation, invoice or warranty pack recieved at point of sale.

Onsite WarrantyBack to Base WarrantyParts Only Warranty

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