Catering Appliance Superstore Reviews

HYWEL GARRARD - 3 days ago

Ordered a bespoke stainless steel bench for my home kitchen to fit in an awkward space.
Excellent communication and competetive price.
Appropriately packaged for delivery and I’m really pleased with the quality of the fabrication.
Sizing is mm accurate.
Would highly recomend.

Finance Manager - 4 days ago

Excellent service. Speedy delivery. Very happy.

NATHAN - 4 days ago

Great service

IAN MCGINN - 6 days ago

Excellent Team and great Customer Service

Trusted Customer - 7 days ago

Excellent, as always.

Trusted Customer - 11 days ago

The removal and disposal service of old unit is good.

Trusted Customer - 12 days ago

Excellent service from Amy - very helpful and good service

KARL GRIFFITHS - 14 days ago

Service was great. Good communication via email and phone with the team.
Returns were seamless, parts were replaced quickly. deffo recommend.

Trusted Customer - 19 days ago

Lucy was very helpful
The ovens are a great addition to the shop
They work just as well as a gas one

Trusted Customer - 21 days ago

Very good very professional

LUCA - 21 days ago

Very quick delivery and detailed information. Also, the device purchase process was great.

P M Corbett Ltd - 22 days ago

From the moment the phone was answered to the item being delivered I was impressed, the phone was answered by Lucy, very polite, helpful and professional, the item was competitively priced, I paid extra for overnight delivery, the purchase was made very straightforward and easy, the delivery arrived the following day. I would absolutely recommend catered appliance superstore, 100%

Trusted Customer - 24 days ago

Excellent service. Easy to order abd was kept updated on delivery, dekivery drivers very helpful. So EXCELLENT all round

ANDREW ALLEN - 25 days ago

It was timely, everything ordered was received in a good condition, well packed. In general, the service was spot on and can be relied on.

Trusted Customer - 26 days ago

Great service and prices. Very prompt delivery

JOHN CRAWFORD - 28 days ago

I have ordered a few items from catering appliance superstore. The price has been very competative and the service delivery excellent

ITAY ZILKHA - 29 days ago

Great we pick service

Trusted Customer - 29 days ago

Easy to use system delivered quickly

Trusted Customer - 30 days ago

Jemma was very helpful when I ordered the oven on the phone
She was able to give me the delivery date that I requested
Very friendly and knowledgeable

ANDY SMITHARD - 1 month ago

Super helpful and great value for money with fantastic support and help with ordering my bespoke items.

Would highly recommend

Trusted Customer - 1 month ago

The part I ordered was provided promptly and solved our problem

Trusted Customer - 1 month ago

Service was decent with adequate notification of delivery

GEORGE COATES - 1 month ago

Initial service was good, deluvered quickly, could not deliver the drip tray with the main delivery as it was out of stock.

Trusted Customer - 1 month ago

Excellent service and value for money. Goods ready for collection when we arrived.
Fiona in sales always ready to help and offer advice.

Trusted Customer - 1 month ago

Right price and speedy delivery

Trusted Customer - 1 month ago

The service is great. Previously ordered from them and when needed will order again. Product is simple to order and arrived as stated

Thank you for taking the time to leave us a review, glad you had a positive experience with us!

CEZAR PIROI - 1 month ago

very good supplier

Trusted Customer - 1 month ago

prompt and delivery was executed safely and securely

Thank you for the positive feedback, much appreciated!

Trusted Customer - 1 month ago

It was very quick and delivered on time.

Many thanks for taking the time to leave us positive feedback!

Trusted Customer - 1 month ago

Good device

Trusted Customer - 1 month ago

Excellent and very rapid service. Thank you.

Thank you for leaving us a review, glad to hear your feedback.

EAMONN COLE - 1 month ago

Responsive, competitive and a great range of products.

Trusted Customer - 1 month ago

Hassle free and fast. All as expected

Trusted Customer - 1 month ago

Excellent communication and good quality product.

Many thanks for taking the time to leave us positive feedback, glad we could help!

Trusted Customer - 1 month ago

Arrived on time very competitive price

Many thanks for the positive feedback!

KAREN SIEGERTSZ - 1 month ago

Really easy to order, items arrived well packaged and on time.

HELEN DAVIDSON - 2 months ago

service was amazing and the lady that i phoned was really nice and very hrlpful

Many thanks for the positive feedback, glad our team could be of help!

Trusted Customer - 2 months ago

Despite having a lot of experience using a particular product, and buying that same product multiple times over the years, and it always lasting about 2-3 years, when this time it broke after a couple of months they tried to say we were using it wrong and wriggled out of any type of refund. Not impressed

Trusted Customer - 2 months ago

it was great, from the initial phone call to the delivery of the equipment. Even a quick query post delivery was dealt with immediately.

We are glad to hear about your positive experience with us, many thanks for the feedback!

Trusted Customer - 2 months ago

I have tried 2 other company's for the same item the receptionist where so unhelpful but here she was amazing and the query I hade was only if its arriving when my shop is closed can I get a call just before so I can be there I live 3 minutes away and because I got the reply here I bought it here thank you

Thank you for taking the time to leave us a review, we are happy our team could assist you!

LES PELLETT - 2 months ago

From the moment I picked up the phone to make a call about freezers to the end when I signed the paperwork nothing was too much trouble for anyone, very helpful and very professional and above all so easy.
Many thanks

Thank you for the feedback, we are happy our teams hard work is showing in their service, glad we could help!

Trusted Customer - 2 months ago

Fast and Fuss Free

WILLIAM CARRIGAN - 2 months ago

Service was fairly good odered the griddle was delivered a week later also spoken to a young lady on the phone she was nice and pleasant to speak to service is good can't say anything wrong about it

Trusted Customer - 2 months ago

Great service. Delivered to the highlands quickly and efficiently.

JESS RYAN - 2 months ago

Fiona is always quick to respond, and highlights any issues she may see instantly, keeps us up to date, all deliveries are prompt and correct.

JILL WARD - 2 months ago

Fantastic, Nicki was very helpful and knowledgeable.
Service was quick and we received the appliance the next day.
We will defiantly use this company again.

Thank you Nicki

EIRLYS TINKLER - 2 months ago

Great service, through out placing my order to delivery,
Jemma is a credit to your company. placed order on a Tuesday had my
parcel by Friday.

Many thanks for the feedback, much appreciated and glad to hear!

Trusted Customer - 2 months ago

Excellent communication throughout. Item out of stock, called to see when due back in. They checked with supplier to confirm. Quick delivery once item in stock. Great company to do business with. Will definitely be back when anything else required.

Thank you for the positive feedback, much appreciated!

DAVID MACKAY - 2 months ago

Top class

Many thanks for the positive feedback!

RICHARD COLEMAN - 2 months ago

always spot on swift service - my go to for all catering equipment
a good Cumbrian local firm

Thank you for taking the time to provide us with feedback, we are glad you have a positive experience with us!

JOHN HAMILTON - 2 months ago

Very good company to deal with and provide excellent service

Thank you for taking the time to provide us with feedback! Glad you have had a positive experience.

Trusted Customer - 2 months ago

Easy to use website, fast efficient service.

Thank you for taking the time to leave us a review, we are thrilled you had a positive experience!

IAN CLIFFORD - 2 months ago

helpful and well organised

Thank you for leaving us feedback, happy to hear you had a positive experience with us!

DEBI LINDSAY - 2 months ago

Kept me informed as my order was delayed.

Many thanks for taking the time to leave us feedback, glad we could help you!

Trusted Customer - 2 months ago

Brilliant service,
Quick, with friendly, helpful staff.

Thank you for taking the time to provide us with feedback! Glad you had a positive experience with us.

SYED AMAR BOKHARI - 3 months ago

Excellent service.

Many thanks for this feedback!

Trusted Customer - 3 months ago

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NICKY TAYLOR - 3 months ago

Quick delivery and response to emails. Best Price I could find for the Fridge too.
Delivery guys were courteous and set up fridge and unpacked it for us.

Thank you for taking the time to leave us feedback. We really appreciate it and are glad you had a positive experience with us!

Trusted Customer - 3 months ago

Excellent prompt service with the correct parts

Thank you for this feedback! It is appreciated.

NICK HAYLER - 3 months ago

This is the second fryer we have bought and this does the job fantastically. The service we received was great.
Would buy again from the Catering Appliance Superstore!!

Many thanks for taking the time to leave us feedback, We are glad you've had a positive experience with us!

Trusted Customer - 3 months ago

Excellent service and friendly staff.

JOHN PRICKETT - 3 months ago

Great service and help

Thank you for this feedback! We are glad you had a positive experience with us.

Trusted Customer - 3 months ago

Very good service

Many thanks for this feedback, much appreciated!

ALLAN SIMPSON - 3 months ago

Relatively prompt delivery

Thank you for taking the time to provide us with feedback!

ALUN WILLIAMS - 3 months ago

Great price, good service and excellent and flexible delivery. Minor issues sorted out quickly and well. Things happen - it was small - but the way it was addressed means you can trust these guys.

Many thanks for taking the time to provide us with feedback!

SALIM JANJALI - 3 months ago

Very good

Many thanks for this feedback!

Trusted Customer - 3 months ago

Helpful, and efficient sales and delivery

Many thanks, we are glad you've had a positive experience with us!

Trusted Customer - 3 months ago

Excellent from ordering the item to receiving it

Thank you for taking the time to provide us with feedback!

Trusted Customer - 3 months ago

They were really helpful as I needed an item quickly

Thank you for the positive feedback, we appreciate this!

Michael CAWOOD - 3 months ago

Very good from initial enquiry to delivery of products.

Thank you so much for taking the time to provide us with feedback! Much appreciated.

WILLIAM TOWSE - 3 months ago

Always quick and reliable

Many thanks for this feedback!

Trusted Customer - 3 months ago

Lindsey could not have been more helpful and efficient. She was knowledgeable about the product which was exactly what we needed.
We wont hesitate to get in touch when we have another potential purchase.

Thank you for taking the time to provide us with feedback, glad you had a positive experience with us!

Trusted Customer - 3 months ago

delivery was quick

Trusted Customer - 3 months ago

Super efficient - fast response to enquiry & tech support included! Very pleased & would recommend.

Thank you for taking the time to leave us feedback, its much appreciated!

Trusted Customer - 4 months ago

Sophie was really helpful through the ordering and purchasing process, prompt delivery and good prices

Thank you for taking the time to leave us feedback, we are glad we could be of assistance!

ANDREW MOSS - 4 months ago

Excellent service from start to finish.

Many thanks for the positive feedback!

Trusted Customer - 4 months ago

our rep went out of her way to make sure we were catered for and we had exactly what we wanted. Highly Recommended

Thank you for this feedback, so glad you had a positive experience with us! We really appreciate it.

Trusted Customer - 4 months ago

Excellent service & easy delivery

Thank you for taking the time to leave us a positive review! Glad you had a good experience with us.

DAVID STEER - 4 months ago

Always there to help and advise. Prompt delivery.

Thank you so much for this feedback, thrilled to have helped!

ANGELA JOHNSTON - 4 months ago

Professional & efficient , had what we needed at a good price.

Many thanks for leaving us feedback, glad you had a positive experience with us!

Trusted Customer - 4 months ago

Excellent. Prompt delivery with updates

Thank you for the positive feedback!

NUTTHAPRIYA DUANGPIM - 4 months ago

Very professional, fast delivery, good delivery team.

Thank You!

EIRLYS TINKLER - 4 months ago

Excellent service from order to delivery

Thank you for taking the time to provide us with feedback! Happy to hear you had a positive experience with us.

QUISER AZAM - 4 months ago

its fanatsti unbelieveableoutstanding free

Glad to hear your feedback! Many thanks.

Trusted Customer - 4 months ago

Easy to order. Prices are competitive. Delivery is excellent.

Thank you for your feedback! Thrilled you had a good experience with us.

Trusted Customer - 4 months ago

It was terrible
I ordered before the deadline for next day delivery and waited in all day at my business I only phoned yourselves at 13.00 to be told it wouldn't be delivered until Monday. I would never have ordered from you if I had know that you website was lying and no one bothered to tell me until I rang. The people I spoke to couldn't give a damn about the service I was expecting. The driver when they did come were rude and lazy. The first thing they said before even a good morning was that" they didn't do steps or stairs and needed easy access or they would leave it outside"

Thank you for your feedback. Following recent issues with our third-party delivery provider, we have temporarily extended our advertised delivery timeframe to better reflect the level of service customers can currently expect. This change will remain in place until we are confident that next-day deliveries can be consistently achieved once again. We sincerely apologise for the service you have received. We take great pride in delivering a high standard of customer care and expect the same level of professionalism from our third-party partners. We have raised your experience with the delivery company, including the concerns regarding the driver, and are currently reviewing our ongoing relationship with them to ensure our customers receive the service they deserve.

MANPREET - 4 months ago

Very helpful staff and very competitive prices

Thank you for taking the time to leave us a positive review! Happy to hear you had a good experience.

Trusted Customer - 4 months ago

were very helpfull

Thank you for the positive feedback, we appreciate it!

MATTHEW GUERIN - 4 months ago

Thought it would be delivered next day . However I didn’t read that I had to contact them to ensure next day . Paperwork said delivery next day as well. Delivery the day after was very good , good communication and assistance from delivery driver.

Trusted Customer - 4 months ago

Great cabinet
Very disappointed it didn't cone with all thr fixtures snd fittings snd these had to be purchased separately ???
Dont display as a whole package if everything is not included.

EIRLYS TINKLER - 4 months ago

Great service at good prices

Many thanks for taking the time to provide us with feedback!

KHALID BOULIA PO 36301 - 4 months ago

always reliable

Thank you for the positive feedback! We appreciate it.

Trusted Customer - 4 months ago

Ordering process was very easy and straight forward. Catering Appliances offered next day delivery which is what I needed. However, this is where the system failed. We did not get the item until 2 days later. Catering Appliances blaming the carrier and the carrier blaming Catering Appliances. Unless you can guarantee next day delivery please don't offer it.

Thank you for your feedback. We apologise for the delay in delivery. We understand the frustration and are working hard with our third-party carrier to avoid similar issues in the future. As you have rightly suggested, we extended some of our delivery estimates to reduce the chance of a similar situation occurring until we were once again able to confidently offer next-day deliveries.

PATRICK FRANCIS - 4 months ago

Quick and efficient at a good price

Thank you for taking the time to provide us with feedback! Much appreciated.

SERGHEI PURICI - 4 months ago

The best rice cooker

Dave Cartwright - 4 months ago

Best price, great customer service, email response times are very quick and delivery was first class. Buy with confidence. Will definitely be buying from Catering Appliance Superstore again.

Thank you so much for taking the time to provide us with feedback, we are glad to hear you had a positive experience with us!

Trusted Customer - 5 months ago

Excellent, friendly customer service. We have previously used online catering companies who either do not have a telephone service, or just don't answer! Delivery was also exactly as promised.

Thank you for taking the time to provide us with feedback! Happy to hear you had a good experience with us.

Trusted Customer - 5 months ago

Amazing from start to finish. I have purchased from them before and have found them to be helpful and accommodating.

Many thanks for this positive feedback, we are happy to hear it!

Trusted Customer - 5 months ago

Well, I have been using the services of CAS for several years, and I am very satisfied. They work professionally, accurately, and most of all, they are responsible partners. And I hope we will continue with the same mission and ambition in the future.

Thank you so much for this feedback, lovely to hear, we really appreciate it!

GIDEON BULL - 5 months ago

Very good, thank you

Many thanks for providing us with this positive feedback!