At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.
We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
2334 reviews showing
KAREN SIEGERTSZ - Today
Really easy to order, items arrived well packaged and on time.
HELEN DAVIDSON - 3 days ago
service was amazing and the lady that i phoned was really nice and very hrlpful
Trusted Customer - 3 days ago
Despite having a lot of experience using a particular product, and buying that same product multiple times over the years, and it always lasting about 2-3 years, when this time it broke after a couple of months they tried to say we were using it wrong and wriggled out of any type of refund. Not impressed
Trusted Customer - 3 days ago
it was great, from the initial phone call to the delivery of the equipment. Even a quick query post delivery was dealt with immediately.
Trusted Customer - 3 days ago
I have tried 2 other company's for the same item the receptionist where so unhelpful but here she was amazing and the query I hade was only if its arriving when my shop is closed can I get a call just before so I can be there I live 3 minutes away and because I got the reply here I bought it here thank you
LES PELLETT - 7 days ago
From the moment I picked up the phone to make a call about freezers to the end when I signed the paperwork nothing was too much trouble for anyone, very helpful and very professional and above all so easy.
Many thanks
Trusted Customer - 7 days ago
Fast and Fuss Free
WILLIAM CARRIGAN - 7 days ago
Service was fairly good odered the griddle was delivered a week later also spoken to a young lady on the phone she was nice and pleasant to speak to service is good can't say anything wrong about it
Trusted Customer - 9 days ago
Great service. Delivered to the highlands quickly and efficiently.
JESS RYAN - 9 days ago
Fiona is always quick to respond, and highlights any issues she may see instantly, keeps us up to date, all deliveries are prompt and correct.
JILL WARD - 10 days ago
Fantastic, Nicki was very helpful and knowledgeable.
Service was quick and we received the appliance the next day.
We will defiantly use this company again.
Thank you Nicki
EIRLYS TINKLER - 17 days ago
Great service, through out placing my order to delivery,
Jemma is a credit to your company. placed order on a Tuesday had my
parcel by Friday.
Many thanks for the feedback, much appreciated and glad to hear!
Trusted Customer - 17 days ago
Excellent communication throughout. Item out of stock, called to see when due back in. They checked with supplier to confirm. Quick delivery once item in stock. Great company to do business with. Will definitely be back when anything else required.
Thank you for the positive feedback, much appreciated!
DAVID MACKAY - 17 days ago
Top class
Many thanks for the positive feedback!
RICHARD COLEMAN - 20 days ago
always spot on swift service - my go to for all catering equipment
a good Cumbrian local firm
Thank you for taking the time to provide us with feedback, we are glad you have a positive experience with us!
JOHN HAMILTON - 22 days ago
Very good company to deal with and provide excellent service
Thank you for taking the time to provide us with feedback! Glad you have had a positive experience.
Trusted Customer - 23 days ago
Easy to use website, fast efficient service.
Thank you for taking the time to leave us a review, we are thrilled you had a positive experience!
IAN CLIFFORD - 25 days ago
helpful and well organised
Thank you for leaving us feedback, happy to hear you had a positive experience with us!
DEBI LINDSAY - 25 days ago
Kept me informed as my order was delayed.
Many thanks for taking the time to leave us feedback, glad we could help you!
Trusted Customer - 29 days ago
Brilliant service,
Quick, with friendly, helpful staff.
Thank you for taking the time to provide us with feedback! Glad you had a positive experience with us.
SYED AMAR BOKHARI - 1 month ago
Excellent service.
Many thanks for this feedback!
Trusted Customer - 1 month ago
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NICKY TAYLOR - 1 month ago
Quick delivery and response to emails. Best Price I could find for the Fridge too.
Delivery guys were courteous and set up fridge and unpacked it for us.
Thank you for taking the time to leave us feedback. We really appreciate it and are glad you had a positive experience with us!
Trusted Customer - 1 month ago
Excellent prompt service with the correct parts
Thank you for this feedback! It is appreciated.
NICK HAYLER - 1 month ago
This is the second fryer we have bought and this does the job fantastically. The service we received was great.
Would buy again from the Catering Appliance Superstore!!
Many thanks for taking the time to leave us feedback, We are glad you've had a positive experience with us!
Trusted Customer - 1 month ago
Excellent service and friendly staff.
JOHN PRICKETT - 1 month ago
Great service and help
Thank you for this feedback! We are glad you had a positive experience with us.
Trusted Customer - 1 month ago
Very good service
Many thanks for this feedback, much appreciated!
ALLAN SIMPSON - 1 month ago
Relatively prompt delivery
Thank you for taking the time to provide us with feedback!
ALUN WILLIAMS - 1 month ago
Great price, good service and excellent and flexible delivery. Minor issues sorted out quickly and well. Things happen - it was small - but the way it was addressed means you can trust these guys.
Many thanks for taking the time to provide us with feedback!
SALIM JANJALI - 1 month ago
Very good
Many thanks for this feedback!
Trusted Customer - 1 month ago
Helpful, and efficient sales and delivery
Many thanks, we are glad you've had a positive experience with us!
Trusted Customer - 1 month ago
Excellent from ordering the item to receiving it
Thank you for taking the time to provide us with feedback!
Trusted Customer - 1 month ago
They were really helpful as I needed an item quickly
Thank you for the positive feedback, we appreciate this!
Michael CAWOOD - 1 month ago
Very good from initial enquiry to delivery of products.
Thank you so much for taking the time to provide us with feedback! Much appreciated.
WILLIAM TOWSE - 1 month ago
Always quick and reliable
Many thanks for this feedback!
Trusted Customer - 1 month ago
Lindsey could not have been more helpful and efficient. She was knowledgeable about the product which was exactly what we needed.
We wont hesitate to get in touch when we have another potential purchase.
Thank you for taking the time to provide us with feedback, glad you had a positive experience with us!
Trusted Customer - 1 month ago
delivery was quick
Trusted Customer - 1 month ago
Super efficient - fast response to enquiry & tech support included! Very pleased & would recommend.
Thank you for taking the time to leave us feedback, its much appreciated!
Trusted Customer - 2 months ago
Sophie was really helpful through the ordering and purchasing process, prompt delivery and good prices
Thank you for taking the time to leave us feedback, we are glad we could be of assistance!
ANDREW MOSS - 2 months ago
Excellent service from start to finish.
Many thanks for the positive feedback!
Trusted Customer - 2 months ago
our rep went out of her way to make sure we were catered for and we had exactly what we wanted. Highly Recommended
Thank you for this feedback, so glad you had a positive experience with us! We really appreciate it.
Trusted Customer - 2 months ago
Excellent service & easy delivery
Thank you for taking the time to leave us a positive review! Glad you had a good experience with us.
DAVID STEER - 2 months ago
Always there to help and advise. Prompt delivery.
Thank you so much for this feedback, thrilled to have helped!
ANGELA JOHNSTON - 2 months ago
Professional & efficient , had what we needed at a good price.
Many thanks for leaving us feedback, glad you had a positive experience with us!
Trusted Customer - 2 months ago
Excellent. Prompt delivery with updates
Thank you for the positive feedback!
NUTTHAPRIYA DUANGPIM - 2 months ago
Very professional, fast delivery, good delivery team.
Thank You!
EIRLYS TINKLER - 2 months ago
Excellent service from order to delivery
Thank you for taking the time to provide us with feedback! Happy to hear you had a positive experience with us.
QUISER AZAM - 2 months ago
its fanatsti unbelieveableoutstanding free
Glad to hear your feedback! Many thanks.
Trusted Customer - 2 months ago
Easy to order. Prices are competitive. Delivery is excellent.
Thank you for your feedback! Thrilled you had a good experience with us.
Trusted Customer - 2 months ago
It was terrible
I ordered before the deadline for next day delivery and waited in all day at my business I only phoned yourselves at 13.00 to be told it wouldn't be delivered until Monday. I would never have ordered from you if I had know that you website was lying and no one bothered to tell me until I rang. The people I spoke to couldn't give a damn about the service I was expecting. The driver when they did come were rude and lazy. The first thing they said before even a good morning was that" they didn't do steps or stairs and needed easy access or they would leave it outside"
Thank you for your feedback.
Following recent issues with our third-party delivery provider, we have temporarily extended our advertised delivery timeframe to better reflect the level of service customers can currently expect. This change will remain in place until we are confident that next-day deliveries can be consistently achieved once again.
We sincerely apologise for the service you have received. We take great pride in delivering a high standard of customer care and expect the same level of professionalism from our third-party partners.
We have raised your experience with the delivery company, including the concerns regarding the driver, and are currently reviewing our ongoing relationship with them to ensure our customers receive the service they deserve.
MANPREET - 2 months ago
Very helpful staff and very competitive prices
Thank you for taking the time to leave us a positive review! Happy to hear you had a good experience.
Trusted Customer - 2 months ago
were very helpfull
Thank you for the positive feedback, we appreciate it!
MATTHEW GUERIN - 2 months ago
Thought it would be delivered next day . However I didn’t read that I had to contact them to ensure next day . Paperwork said delivery next day as well. Delivery the day after was very good , good communication and assistance from delivery driver.
Trusted Customer - 2 months ago
Great cabinet
Very disappointed it didn't cone with all thr fixtures snd fittings snd these had to be purchased separately ???
Dont display as a whole package if everything is not included.
EIRLYS TINKLER - 2 months ago
Great service at good prices
Many thanks for taking the time to provide us with feedback!
KHALID BOULIA PO 36301 - 2 months ago
always reliable
Thank you for the positive feedback! We appreciate it.
Trusted Customer - 2 months ago
Ordering process was very easy and straight forward. Catering Appliances offered next day delivery which is what I needed. However, this is where the system failed. We did not get the item until 2 days later. Catering Appliances blaming the carrier and the carrier blaming Catering Appliances. Unless you can guarantee next day delivery please don't offer it.
Thank you for your feedback. We apologise for the delay in delivery. We understand the frustration and are working hard with our third-party carrier to avoid similar issues in the future.
As you have rightly suggested, we extended some of our delivery estimates to reduce the chance of a similar situation occurring until we were once again able to confidently offer next-day deliveries.
PATRICK FRANCIS - 2 months ago
Quick and efficient at a good price
Thank you for taking the time to provide us with feedback! Much appreciated.
SERGHEI PURICI - 2 months ago
The best rice cooker
Dave Cartwright - 2 months ago
Best price, great customer service, email response times are very quick and delivery was first class. Buy with confidence. Will definitely be buying from Catering Appliance Superstore again.
Thank you so much for taking the time to provide us with feedback, we are glad to hear you had a positive experience with us!
Trusted Customer - 3 months ago
Excellent, friendly customer service. We have previously used online catering companies who either do not have a telephone service, or just don't answer! Delivery was also exactly as promised.
Thank you for taking the time to provide us with feedback! Happy to hear you had a good experience with us.
Trusted Customer - 3 months ago
Amazing from start to finish. I have purchased from them before and have found them to be helpful and accommodating.
Many thanks for this positive feedback, we are happy to hear it!
Trusted Customer - 3 months ago
Well, I have been using the services of CAS for several years, and I am very satisfied. They work professionally, accurately, and most of all, they are responsible partners. And I hope we will continue with the same mission and ambition in the future.
Thank you so much for this feedback, lovely to hear, we really appreciate it!
GIDEON BULL - 3 months ago
Very good, thank you
Many thanks for providing us with this positive feedback!
Trusted Customer - 3 months ago
I was very impressed with your excellent and quick delivery
Thank you for taking the time to provide us with feedback! Glad to hear you had a pleasant experience with us.
Trusted Customer - 3 months ago
Very good
PETER ALLISON - 3 months ago
The service that I received from Lisa was excellent. She was efficient, super friendly and very helpful.
Trusted Customer - 3 months ago
excellent service and prompt delivery
Trusted Customer - 3 months ago
quick delivery. equipment packaged correctly
DAVID JOHNSON - 3 months ago
Quick, easy and friendly, excellent experience
Trusted Customer - 3 months ago
My order some of them broken
We're sorry to hear that some of your items were received damaged; however, I cannot find any record of an attempt to contact us regarding this damaged delivery. Had any contact been made, we would have done everything in our power to make this right, although this must be done within a specific timeframe, and as we did not have any knowledge of this damage, this timeframe has now passed.
Trusted Customer - 3 months ago
Very quick, professional and friendly. My existing Lincat boiler had given up and was out of warranty so needed to buy a new one urgently. Received next day and at a very competitive price.
ROBERT HALL - 3 months ago
well still waiting for our new microwave to be mended, only been working for
two weeks and you have passed me over to the manufactures who can't come out for 10 days, great so no microwave for the bank hoilday
We’re really sorry to hear how frustrating this situation has been, especially so soon after receiving your microwave and over a bank holiday period.
As the product is covered by a manufacturer’s warranty, repairs and service arrangements are handled by them. While we understand the inconvenience of the wait time, we unfortunately can’t bring their schedule forward.
We appreciate that this isn’t the outcome you were hoping for, but the manufacturer is best placed to resolve the issue as quickly as possible under the terms of the warranty. If there’s anything further we can clarify on our side, please don’t hesitate to get in touch.
Trusted Customer - 3 months ago
On ordering the fridge, the service was good and it arrived quickly. However, the first fridge we received was damaged on both sides and you couldn’t open and close the door. This was then replaced which took some time, with another fridge which was also damaged in several places. We then requested a refund which took over two weeks to happen.
We’re really sorry your order didn’t arrive in the condition you expected. That’s not the experience we want for our customers. We’ve already raised this with our delivery partner and are investigating so that we can prevent it from happening again.
EIRLYS TINKLER - 4 months ago
Great service arrived on time used this company many times never had any issues
Trusted Customer - 4 months ago
Good customer service, but teams arrived quickly, good price
PETER ISTRATE - 4 months ago
Great experience as usual.
Trusted Customer - 4 months ago
Some of the products were sent separately but they were delivered together a few days later so I am happy
The customer service team was excellent and sorted out the order for me because I had to return the single item as I was not aware that the rest of the order was being delivered separately
Trusted Customer - 4 months ago
Very good, product as ordered and received as rcpected
Trusted Customer - 4 months ago
Excellent Customer Service. Prompt delivery.
LOUISE - 4 months ago
Easy to select and pay online, fridge ideal for want we wanted ( is noisier than a normal fridge but we were aware of that from the clear details on the website). Would be good to be able to arrange delivery online too but have to phone / email. Arranged delivery and warned that if the driver ran out of hours it might be the next day instead ( which was OK for us). Got a call late morning on original date to say it would be the next day, and they would phone with an eta. Next day delivery arrived at 7am, with no warning - which would have been helpful.
