Catering Appliance Superstore Reviews

Trusted Customer - 4 months agoPrevious Review Platform

Trusted Customer - 5 months agoPrevious Review Platform

CHATGPT managed to source the item for me and I purchased it from the company. All round good experience.

Trusted Customer - 5 months agoPrevious Review Platform

excellent customer service (I recommend phoning them !)

That is great to know. We look forward to hearing from you again soon!

Trusted Customer - 5 months agoPrevious Review Platform

The price was very competitive.
Website worked well to place the order without any issues. The transport company used was very good.

That is great to hear! Thank you for your review; it is very much appreciated.

Trusted Customer - 5 months agoPrevious Review Platform

Very good easy website quick service

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 5 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 5 months agoPrevious Review Platform

Fantastic service, so helpful and dealt with my query quickly and efficiently.

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Trusted Customer - 5 months agoPrevious Review Platform

Order item and it arrived promptly.

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Trusted Customer - 5 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 5 months agoPrevious Review Platform

When things don't work out the way we think and something goes wrong I have always found the customer service happy to help resolve the issue.

"That is great to know. We look forward to hearing from you again soon!"

Trusted Customer - 5 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 5 months agoPrevious Review Platform

I soaked the pieces in water for about an hour and and one piece turned rusty

Thank you for taking the time to share your experience. We’re sorry to hear that one of the pieces developed rust. The CB943 Meat Mincer is designed for hand washing only, and the removable metal parts should not be soaked. Prolonged immersion in water can cause surface oxidation on steel components. For best results, wash the parts briefly in warm, soapy water, dry them thoroughly immediately afterwards, and lightly lubricate with cooking oil before reassembly — as outlined in the user manual. If you’d like, our support team can guide you on cleaning and maintenance tips to prevent this from happening again. This is also documented in your appliance care document, which you should have received with the product.

Trusted Customer - 5 months agoPrevious Review Platform

Great prices with excellent customer service. We initially called up with a pricing query which was dealt with very quickly and we placed the order after being dealt with so well.
Whilst they quote a longer lead time which we understand the delivery arrived in two days.
Excellent service and communication throughout.
Thank you.

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Trusted Customer - 5 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 5 months agoPrevious Review Platform

Excellent customer service! When the wrong item was accidentally delivered, they swiftly replaced it with the correct one within a day. They were professional and a pleasure to deal with, something you don't often find with other companies. Highly recommend!

That is great to know. We are sorry you received the wrong item & pleased we dealt with the situation quickly. We look forward to hearing from you again soon.

Trusted Customer - 5 months agoPrevious Review Platform

Ordered delivered , exactly as you expect and want

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Trusted Customer - 5 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 5 months agoPrevious Review Platform

Service was excellent

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Trusted Customer - 5 months agoPrevious Review Platform

The worst delivery ever I had left the fridge in loading base and left and they said I don’t care you can take it yourself Sait

Hi there, We are sorry to hear that you’re disappointed with our delivery process. All of our deliveries are kerbside delivery only unless otherwise requested. This is clearly stated at checkout, on our order confirmation, and on the invoice. Unfortunately, we were not made aware before delivery that kerbside delivery would not be suitable, and no special delivery requirements were noted when the order was placed. We will investigate the comments from the courier, as this is not in line with how we would expect our customers to be spoken with and apologise once again.

Trusted Customer - 5 months agoPrevious Review Platform

Thank you for leaving 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

Thank you for leaving 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

Thank you for your response.

However, the refund I have received does not reflect the full amount I originally paid. Deductions have been made, and I do not accept these charges.

I do not believe it is fair or reasonable for money to be removed from my payment when the issue was not caused by any fault on my part. Regardless of your stated delivery terms, I expect the full amount I paid to be refunded to me.

Please provide a full breakdown of the total amount paid, the amount refunded, and the exact charges deducted. I also request that the outstanding balance be refunded without further delay.

I look forward to your prompt resolution of this matter.

Trusted Customer - 5 months agoPrevious Review Platform

Hi there I have just investigated your review, and I can see that your order process did not go as smoothly as it should have. While the issue was caused by a courier misroute, we fully appreciate that this still resulted in delay and inconvenience for you. We arranged a replacement as quickly as possible and have now processed the credit for the duplicate items returned. Thank you for your patience and for working with us to resolve the matter. This is not the experience we aim to provide, and we truly value your feedback. We apologise for any inconvenience caused.

Trusted Customer - 5 months agoPrevious Review Platform

Thank you for leaving 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 5 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

Thank you so much for taking the time to give us 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

Had what I wanted, easy to order and at a good price. Kept informed and delivered quickly, arrived safely. All round good service

That is great to know. We look forward to hearing from you again soon!

Trusted Customer - 5 months agoPrevious Review Platform

super helpful service

Thank you for your 5-star review! We very much appreciate your feedback.

Trusted Customer - 5 months agoPrevious Review Platform

I like the fact I ended up with exactly what I needed.
Some massages weren't acted on which cost the whole process time.

We are sorry to hear this and will investigate as to why this happened.

Trusted Customer - 5 months agoPrevious Review Platform

Very quick delivery.

Please let us know what we can do to reach 4 stars.

Trusted Customer - 5 months agoPrevious Review Platform

Such speedy delivery every time which I. This industry really matters :)

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 5 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 5 months agoPrevious Review Platform

hi there, no delivery as yet,will reply when received item.
tks Michaerl F Smith

We hope everything has exceeded your expectations.

Trusted Customer - 5 months agoPrevious Review Platform

the part i ordered came quickly and correct unfortunately I didn't need the part in the end, but the service returning the part and sending back was easy and the staff are super helpful.

Thank you for taking the time to leave a review, it is very much appreciated.

Trusted Customer - 5 months agoPrevious Review Platform

Great service from beginning to end ,no issues at all ,delivery guys great straight in the shop no hassle,sales lady great .

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Trusted Customer - 5 months agoPrevious Review Platform

Too many calls, voicemails and emails just to confirm the delivery date, no organisation at the office. Just one email confirming the date you're coming is all that is required, not different voicemails, different people phoning, then phoning hotel.
Then when delivery happened, they didn't give us a chance to wheel the old outside and so they had to be called back after drove away!
We cannot leave a freezer on the kerb the whole day when we are just told a window of 8.30-5, give us a minute to put it out when you arrive, it was waiting just inside the door, ridiculous.
Many other companies offering these goods, will go elsewhere next time

We’re very sorry to hear that you were unhappy with your experience. To ensure deliveries run smoothly — particularly to hotel sites — we do need to confirm access arrangements, timings and collection details in advance. As we were unable to reach the site directly by phone and email, our team made several attempts to confirm the necessary information so that your scheduled delivery would not be delayed. We appreciate that this may have felt excessive, however it was done to avoid any disruption. Regarding the collection of the old unit, when the delivery was originally booked it was advised that the item would need to be disconnected and ready outside prior to the driver’s arrival. Our drivers work within allocated routes and time windows, and unfortunately are unable to wait on site while equipment is disconnected or moved. We were later advised the unit could be disconnected quickly, and we immediately arranged for transport to return the following day to collect it once confirmed ready. We are sorry the experience felt frustrating, as this is certainly not the level of service we aim to provide. We do appreciate your feedback and will review our communication process internally to ensure it is as streamlined as possible going forward.

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Happy with our new Buffalo water boiler for the church kitchen, replacing a 35 year old Lincat one! Clear website. Good price. Easy ordering. Speedy delivery. Slight dent in side of water boiler but nothing that stops it working like a dream.

We are very grateful for your taking the time to leave us a 5-star review. Thank you!. We are sorry to hear about the dent and glad it has not impacted its working. Please contact us asap should you have any problems.

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Very helpful staff - good phone and email help.

We are very grateful for you taking the time to leave us a 5-star review. Thank you!"

Trusted Customer - 6 months agoPrevious Review Platform

Great Price and great delivery / shipping over the Christmas period :)

That is great to know. We look forward to hearing from you again soon.

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Had what I wanted; at a good price. Easy ordering; fast delivery. Simple really.

That is great to hear! Thank you for your review, it is very much appreciated

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

They had the best price I could find for the item I was after, and delivered in good time. What more could you want I guess.

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Trusted Customer - 6 months agoPrevious Review Platform

Competitively priced, wide range of products and good customer cate

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Trusted Customer - 6 months agoPrevious Review Platform

wide range of goods

Thank you for taking the time to leave us 4 stars. Please let us know what we can do to reach 5 stars.

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Easy website to go through, easy to order but haven’t had delivery date or delivery yet. So far it’s been a smooth journey. Hoping for delivery next week!

Thank you for taking the time to leave us 4 stars. We hope your experience has been positive.

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Next day delivery was pleasantly unexpected, products were well packaged, overall I was really impressed, cheaper than Amazon and genuinely a better service, would not go anywhere else if these guys have it in stock.

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Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Incredibly fast delivery just before christmas

That is great to know. We look forward to hearing from you again soon.

Trusted Customer - 6 months agoPrevious Review Platform

Easy to order and a quick turnaround.

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Trusted Customer - 6 months agoPrevious Review Platform

Having already ordered these particular plates before, I was very pleased that they were still available. As I smashed several of them recently I was delighted when my replacement order came so quickly. Great service. Thank you - Anne

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Trusted Customer - 6 months agoPrevious Review Platform

PAID FOR EARLY DELIVERY STILL NOT RECEIVED THE FRIDGE UNIT.

We’re very sorry for the delays with your order and any inconvenience this caused. We appreciate your patience while we coordinated delivery and worked with our supplier. We can confirm that a full refund has now been issued via Stripe. Thank you for bringing this to our attention, and we hope to provide a smoother experience in the future.

Trusted Customer - 6 months agoPrevious Review Platform

Thank you for leaving us 4 stars, please let us know what to do to reach 5 stars.

Trusted Customer - 6 months agoPrevious Review Platform

Nice purchase, nice service

Thank you for leaving us 5 stars!

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Hi there, I can see you have already left a review, which we have responded to.

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Catering Appliance themselves have been great and really helpful but DPD have been a nightmare. Their communication was patchy, they didn't deliver first time round despite lots of people on site who could have accepted the delivery, and they damaged the package in their to and fro meaning that another one had to be sent out. I had a similar experience when I ordered an ideal unit from yourselves last year. For the sake of your reputation, I'd suggest finding another courier!

We are so sorry to hear this and will ensure your comments are passed on to DPD. Thank you for your understanding.

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Speed of delivery

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Trusted Customer - 6 months agoPrevious Review Platform

Simply great service a long time ago for a replacement part. This time came back for a whole appliance. Simple in the risky onworld landscape.

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Trusted Customer - 6 months agoPrevious Review Platform

Excellent service , from the start to delivery

Thank you for taking the time to leave a review, it is very much appreciated.

Trusted Customer - 6 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

Nothing

Thank you so much for giving us 5 stars

Trusted Customer - 6 months agoPrevious Review Platform

fast delivery and great price

That is great to hear! Thank you for your review; it is very much appreciated.

Trusted Customer - 6 months agoPrevious Review Platform

I found the water glasses I wanted and they were delivered in less than 48 hours.

That is great to hear! Thank you for your review; it is very much appreciated.

Trusted Customer - 6 months agoPrevious Review Platform

Great Service fast delivery and very knowledgeable staff

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Trusted Customer - 6 months agoPrevious Review Platform

Delivery was super quick and the overall price was decent. Packaging could have been better as we basically recieved a very damaged cardboard box with a heavy fryer inside…luckily not damaged.

That is great to hear! Thank you for your review; it is very much appreciated.

Trusted Customer - 7 months agoPrevious Review Platform

Not repairing fridge when it is under normal use， want refund and return

Hi there, I can see you have already left us a review, which we have responded to.

Trusted Customer - 7 months agoPrevious Review Platform

Needed a water heater urgently for a Community Centre, quick delivery and best price I could find. All went to plan apart from damaged packaging, fault of delivery company. Efficient process for reporting damaged goods: when installed there was no damage to, nor performance issues with the product, so was able to inform CAS who closed the complaint: at least I know they have an efficient system providing you report delivery issue within 2 hours.

We’re so grateful that you took the time to leave us a 5-star review. This is great feedback, thank you for sharing.

Trusted Customer - 7 months agoPrevious Review Platform

Excellent service, quick and simple to order and most impressive was the customer service

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Trusted Customer - 7 months agoPrevious Review Platform

Customer service very good when it appeared the items hadn't been delivered. Very helpful and friendly and problem solved!

That is great to hear! Thank you for your review; it is very much appreciated.

Trusted Customer - 7 months agoPrevious Review Platform

Great well made item and arrived quick

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 7 months agoPrevious Review Platform

Part is 5 GBP , 3 day delivery 17 GBP

Thank you for your feedback. We understand that the cost of shipping for a small part can feel high. Our delivery charges reflect the rates set by our manufacturers and couriers, which apply regardless of the part’s price, and we pass these costs directly on to our customers. We always aim to provide clear information on pricing and delivery so there are no surprises, and we appreciate your comments as they help us improve communication.

Trusted Customer - 7 months agoPrevious Review Platform

A nice personal touch and very honest and transparent about their pricing.

"We’re so grateful that you took the time to leave us a 5-star review. Thank you!"

Trusted Customer - 7 months agoPrevious Review Platform

Very happy with our purchase. Good quality and excellent plus speedy delivery service

That's great to hear, thank you for sharing.

Trusted Customer - 7 months agoPrevious Review Platform

I got my stainless steel as I wanted and on time.

That is great to hear, thank you for sharing with us.

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Delivery - it was left at another church, unsigned for.

I understand you have now received the unit. Please accept our apologies that this happened. Thank you for making us aware of this. This has been reported to Fedex to ensure it does not happen again.

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Fast and efficient service. Appliance was delivered next day as promised.

We are pleased to hear this. Thank you for sharing your positive experience.

Trusted Customer - 7 months agoPrevious Review Platform

Didn’t have the item I’d ordered in stock but rapid and apologetic response and quick, seamless refund.

Thank you for your kind words and understanding. We always endeavour to manage expectations where possible.

Trusted Customer - 7 months agoPrevious Review Platform

I asked for a refund which came through propmtly

Thank you for sharing your experience, please let us know what we can do to reach 5 stars.

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Great service and quality products. Prompt delivery

Thank you for your kind words & lovely review.

Trusted Customer - 7 months agoPrevious Review Platform

Poor website for online purchase but excellent response to over purchase issue.

Hi there, I can see you have left a duplicate review. There may be a buffer issue with your computer, as you experienced ordering a product & duplicates were ordered also. It may be worth assessing your systems just in case.

Trusted Customer - 7 months agoPrevious Review Platform

Order came on time but potato peeler poor. Been using these since college days in the 70s and always preferred these to any others. New one blunt!

We are so sorry to hear this. My colleague Jim will be in touch regarding a refund.