
Reviews
Reviews
At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.
We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
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2250 reviews showing
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Excellent company would highly recommend 🤩
Thank you for your kind words it is really appreciated
Trusted Customer - 2 years agoPrevious Review Platform
Products were delivered quickly, well protected and as described.
Great to hear! We hope you love your new product
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Quick and efficient service
Thank you so much for taking the time to leave this great review of Catering Appliance Superstore :-)
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Amazing drivers, helpful and kept in touch how far they were off coming
Thank you for this great review!
Trusted Customer - 2 years agoPrevious Review Platform
Suppose to have next day delivery it’s was 11 days later
Apologies you had a delay with shipping. We are constantly working with our suppliers to improve our delivery services.
Trusted Customer - 2 years agoPrevious Review Platform
Great on line company for catering Equipment
I have ordered online for equipment before and had really bad experiences but this company will be who I purchase from now, you are totally covered and goods arrived when they promised, I highly recomend
I have ordered online for equipment before and had really bad experiences but this company will be who I purchase from now, you are totally covered and goods arrived when they promised, I highly recomend
Thank you for your amazing review
We hope to deal with you again soon
Trusted Customer - 2 years agoPrevious Review Platform
Great customer service and unbeatable prices, highly recommend them
Thank you! We're glad that you were so happy with your experience
Trusted Customer - 2 years agoPrevious Review Platform
Always easy to buy from, great communication, super Customer service and helpful delivery.
Thank you for your loyalty, we really appreciate it!
Trusted Customer - 2 years agoPrevious Review Platform
Very fast delivery
Thats what we aim for!
Thank you
Trusted Customer - 2 years agoPrevious Review Platform
Overall service
Thank you for your positive review
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Fantastic all round service.. Super pleased!
Thank you for your kind comments, we are glad to hear you are happy with service you received
Trusted Customer - 2 years agoPrevious Review Platform
Excellent service. Easy to use website, fast delivery.
Thank you for your kind words!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
I would have given 0 stars if there was the option. Appliance arrived not working and all I keep getting told to do is fill out a form and wait for someone to get back to me. This is seriously affecting my business now. I will never order from you again.
Thank you for your feedback and please accept our sincere apologies for the inconvenience caused.
I can see this is being dealt with by our service team and an engineer is due to visit shortly
Trusted Customer - 2 years agoPrevious Review Platform
Toaster was cheaper than anywhere else and arrived next day! Result!
That's what we aim for!
Thank you so much for your great review
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 4 star rating
Trusted Customer - 2 years agoPrevious Review Platform
The delivery and updates were good but after using the cooker for the first time the seal came apart and when reporting it to the company they said they would send a new seal out and to watch you tube as to how to fit it
Thank you for your feedback and my apologies you had issues with the oven. We will always look to rectify an issue as quickly as possible with as little inconvenience caused to the customer as possible.
As door seals are a self-fit part, the quickest option to get the oven back up and running was to send out this part.
Apologies again for an inconvenience caused to you
Trusted Customer - 2 years agoPrevious Review Platform
The purchasing part was 5 Star but the delivery part was a shambles. The delivery company would not comply with our delivery time window which is pretty useless! We gave them from 10.30 am to midnight to deliver and they said that they could not guarantee delivery. They were totally inflexible and we were left wondering when exactly it would turn up. No pre-delivery phone call was offered etc. The delivery company gave us a take it or leave it option and they quite clearly need to improve the system in place for communicating with customers. Robert Vickers.
PS. To emphasise, as a stand alone company, the SALES company was five star and we have used them before!
PS. To emphasise, as a stand alone company, the SALES company was five star and we have used them before!
Thank you for your feedback and I am sorry to hear of the issues you experienced during delivery.
We work constantly with our suppliers to try and improve our service, Your feedback is appreciated
Apologies again
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 4 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Friendly and helpful staff. They were patient and sought to answer questions of my purchasing needs. Highly recommend and quick service. Thank you!
Thank you for your great review, Its great to hear when customers are happy with our service
Trusted Customer - 2 years agoPrevious Review Platform
Item was as described and the delivery was quick.
Very pleased would recommend this company.
Very pleased would recommend this company.
Thank your for taking the time to leave us such great feedback
Trusted Customer - 2 years agoPrevious Review Platform
Whilst there was a lot of toing & frowing with getting my item delivered and installed, (btw the installation engineer & delivery guys needs a knighthood for what they did to get it in the doors!) I was continually updated by Jemma the whole way through which made the process incredibly stress free.
Can highly recommend Catering Appliance Superstore.
Can highly recommend Catering Appliance Superstore.
wow! Thank you for your great review.
I will pass your comments over to Jemma
We are so glad you are happy with your new oven and hope to deal with you again in the future :-)
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
A very quick service. Ordered appliance Monday morning, delivered the next day
Thank you for your review, we appreciate your business
Trusted Customer - 2 years agoPrevious Review Platform
Quick delivery,very well packaged as they were plates,very pleased with purchase.
Thank you for writing us a fab review
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 4 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Excellent communication with friendly and efficient staff.Slight hitch promptly dealt with.Item received with excellent tracking and in good order.
Thank you, we really appreciate your kind words
Trusted Customer - 2 years agoPrevious Review Platform
Got what we ordered when promised
Fab, thank you for your review
Trusted Customer - 2 years agoPrevious Review Platform
Excellent helpful personal service upon ordering by phone.
Equipment arrived promptly in good condition.
Highly recommended and would use again
Equipment arrived promptly in good condition.
Highly recommended and would use again
Thank you so much for your great review :-)
Trusted Customer - 2 years agoPrevious Review Platform
Easy to navigate and order However have only just ordered so can't comment on product
Thank you so much for your feedback!
We hope you loved your water boiler
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Charged a re-stocking fee that was an announced in the invoice after purchase. And hidden somewhere in the small print. Avoid.
Thank you for taking the time to leave a review,
We in no way try to hide charges in our small print, We advise of restocking fees in our terms and conditions which is agreed upon prior to the sale being processed, and also on the invoice and confirmation which is emailed to you shortly after the order has been raised.
We like to be transparent with all our customers hence us repeating our terms in several places so it is made clear from the offset.
I am sorry to hear you were unhappy with your experience on this occasion
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Great service but postage very high for a 3 inch item.. nearly as much as item price.. but staff were great help..
Thank you for taking the time to leave a review.
We are constantly working with our suppliers to negotiate lower delivery charges and we will take your feedback onboard.
Trusted Customer - 2 years agoPrevious Review Platform
Sent a new broken machine that cost us £2100. Took nearly 2 weeks to fix and a fair amount of running around on our part. If it were my store, I would have sent out a replacement rather than turning it into a warranty claim. From brand new? Not good service.
Thank you for your review and I am sorry to hear the machine you purchased was faulty.
Our machines are purchased with a manufacturer's warranty and whilst we will do all we can to assist our customers ultimately it is at the discretion of the manufacturer for them to authorize a replacement.
Apologies again for any inconvenience caused
Your feedback is appreciated
Trusted Customer - 2 years agoPrevious Review Platform
Excellent service, quick delivery
Thank you for your great feedback
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
EXCELLANT PRODUCT
QUICK DELIVERY AND PACKAGED WELL
QUICK DELIVERY AND PACKAGED WELL
Thank you thats lovely to hear
Trusted Customer - 2 years agoPrevious Review Platform
Have purchased from this site on several occasions. Had a couple of deliveries where one item arrived broken (most fine) and they were very friendly and efficient at sending replacement items and keeping me informed. I will continue to use their service.
Thank you for the fab review!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your feedback. I am sorry that you've not been happy with our service on this occasion
Trusted Customer - 2 years agoPrevious Review Platform
Quick delivery, good product
Thank you, appreciate the great feedback!
Trusted Customer - 2 years agoPrevious Review Platform
No information regarding delivery, the delivery man’s left two large double fridge out side my shop. Asked if they could help to get it inside the shop, both delivery man’s refused and drove off. How can a single person get a large fridge off the pallet and put inside the shop. It’s unbelievable and really bad service! Would recommend everyone to ask regarding your delivery of the item.
Sorry to hear that you are unhappy with the service received.
Unfortunately, some of our suppliers only offer a kerbside drop as they are not insured to be inside of your premises.
We do try as much as possible to use suppliers who offer a delivery service inside the premises but this isn't always possible.
We highlight that the delivery is kerbside in several places on our website and also on your confirmation and invoice which are both emailed at the point of order to ensure you have prior notice of this.
Thank you for taking the time to leave a review, we are constantly learning from our customers experience
Trusted Customer - 2 years agoPrevious Review Platform
Fabulous customer service, would highly recommend
Wow! thank you so much for this amazing review
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Great service. Good value for money
Thank you for taking the time to leave this great review
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Good customer service people.
But their choice of delivery contractor need’s reviewing.
But their choice of delivery contractor need’s reviewing.
Thank you for your feedback and apologies you have had complications with the delivery company.
We will pass these comments on to our suppliers for feedback to their carriers.
Apologies again
Trusted Customer - 2 years agoPrevious Review Platform
Quick, fast delivery. Thank you very much!
Thank you for your kind words
Trusted Customer - 2 years agoPrevious Review Platform
The scam next day delivery option or should I say gamble
Sorry to hear you are not happy with your experience, Items are sent out on a next working day delivery, however, due to factors beyond our control delays in delivery can occur.
I can see this was delivered to you the following day.
Apologies again for the inconvenience caused
Trusted Customer - 2 years agoPrevious Review Platform
Good value, good service. delivery beat estimate
Thank you for your fab review
Trusted Customer - 2 years agoPrevious Review Platform
first class
Thank you, We appreciate the great feedback
Trusted Customer - 2 years agoPrevious Review Platform
Very good and fast service.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Trusted Customer - 2 years agoPrevious Review Platform
Amazing great product great compaction quick delivery we are getting ready to order again and will continue to use this company for our business
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business
Trusted Customer - 2 years agoPrevious Review Platform
very quick response to enquire about the delivery time, Only problem was understanding the courier company's customer service! But this company is brilliant.
Very good prices too
Very good prices too
Thank you, We appreciate the feedback
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your feedback.
Apologies for the delay in delivery
Trusted Customer - 2 years agoPrevious Review Platform
Fast delivery
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your feedback,
Apologies for the delay with your items
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
Trusted Customer - 2 years agoPrevious Review Platform
Quick delivery and easy website.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Good quality product and quick delivery
Thank you for your kind words! Glad you had a great experience
Trusted Customer - 2 years agoPrevious Review Platform
We had a new commercial freezer paid and delivered it was faulty
Thank your for your feedback and I am very sorry to hear that your unit was faulty on arrival.
I can see this unit has now been replaced.
Please accept our sincere apologies for the inconvenience caused
Trusted Customer - 2 years agoPrevious Review Platform
Amazingly fast delivery and best value I could find for these sun loungers
Thats what we aim for!
Thank you
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
The service was excellent quick & easy no problems. Well recommended company.
Thank you for your amazing feedback
Trusted Customer - 2 years agoPrevious Review Platform
Product and ordering process was fine and as expected. Delivery was late with disappointing customer support but it arrived and is decent now it's in.
Thank you for your feedback,
Apologies you were left disappointed with the delivery, We are working hard to try and improve this service for all our customers.
Trusted Customer - 2 years agoPrevious Review Platform
Delivered and installed on time. 10 missing shelf brackets were delivered immediately by post.
Good experience.
Good experience.
Thank you for your review,
I am sorry that parts were missing
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your review,
I am sorry that your unit was delayed in delivery.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Ffiona was exceptionally helpfull and we had greart communucation during delivery periid and after , i cant honestly think how they could improve anything going on my experience , will definatly use this company many times in future and look forward to doing so
Many tbanks
Many tbanks
Thank you, We appreciate the great feedback and I will be sure to pass your comments onto Fiona!
Trusted Customer - 2 years agoPrevious Review Platform
Great for all you could need in a catering company
Thank you that is great to hear! :-)
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Fast and effective service
Thank you, We appreciate the great feedback!
Trusted Customer - 2 years agoPrevious Review Platform
Good customer service.arrived on time and kept up to date with progress
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience
Trusted Customer - 2 years agoPrevious Review Platform
Great service
Thank you so much for this great 5-star review. We really appreciate your business
Trusted Customer - 2 years agoPrevious Review Platform
Good price, prompt delivery
Thank you very much were glad to hear you had such a great experience!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Good website, competive prices, prompt delivery, what's more to like
Thank you so much for taking the time to share your experience of Catering Appliance Superstore. We take pride in knowing our customers are happy
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
Very pleased with the coffee machine and it was delivered promptly.
Thank you for the great review!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 2 years agoPrevious Review Platform
It is a shame the delivery people let you down as they were lazy and rude
Thank you so much for taking the time to leave us a rating.
We are very sorry to hear that the delivery company did not meet the standards that we expect.
Trusted Customer - 2 years agoPrevious Review Platform
Great product
Downside the delivery wasn't great they couldn't bring it into my home so was left on driveway and i had to wait till I got help to lift it into the garage. Health and safety gone mad !!
Downside the delivery wasn't great they couldn't bring it into my home so was left on driveway and i had to wait till I got help to lift it into the garage. Health and safety gone mad !!
Thanks so much for sharing your experience with us. We are working hard with all our suppliers to try and improve delivery options for all our customers.
Trusted Customer - 2 years agoPrevious Review Platform
Shoes arrived quickly & exactly as expected.
Thanks so much for sharing your experience with us. We hope to see you again soon