Catering Appliance Superstore Reviews

Trusted Customer - 2 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 2 years agoPrevious Review Platform

Great service but postage very high for a 3 inch item.. nearly as much as item price.. but staff were great help..

Thank you for taking the time to leave a review. We are constantly working with our suppliers to negotiate lower delivery charges and we will take your feedback onboard.

Trusted Customer - 2 years agoPrevious Review Platform

Sent a new broken machine that cost us £2100. Took nearly 2 weeks to fix and a fair amount of running around on our part. If it were my store, I would have sent out a replacement rather than turning it into a warranty claim. From brand new? Not good service.

Thank you for your review and I am sorry to hear the machine you purchased was faulty. Our machines are purchased with a manufacturer's warranty and whilst we will do all we can to assist our customers ultimately it is at the discretion of the manufacturer for them to authorize a replacement. Apologies again for any inconvenience caused Your feedback is appreciated

Trusted Customer - 2 years agoPrevious Review Platform

Excellent service, quick delivery

Thank you for your great feedback

Trusted Customer - 2 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 2 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 2 years agoPrevious Review Platform

EXCELLANT PRODUCT
QUICK DELIVERY AND PACKAGED WELL

Thank you thats lovely to hear

Trusted Customer - 2 years agoPrevious Review Platform

Have purchased from this site on several occasions. Had a couple of deliveries where one item arrived broken (most fine) and they were very friendly and efficient at sending replacement items and keeping me informed. I will continue to use their service.

Thank you for the fab review!

Trusted Customer - 2 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 2 years agoPrevious Review Platform

Thank you for your feedback. I am sorry that you've not been happy with our service on this occasion

Trusted Customer - 2 years agoPrevious Review Platform

Quick delivery, good product

Thank you, appreciate the great feedback!

Trusted Customer - 2 years agoPrevious Review Platform

No information regarding delivery, the delivery man’s left two large double fridge out side my shop. Asked if they could help to get it inside the shop, both delivery man’s refused and drove off. How can a single person get a large fridge off the pallet and put inside the shop. It’s unbelievable and really bad service! Would recommend everyone to ask regarding your delivery of the item.

Sorry to hear that you are unhappy with the service received. Unfortunately, some of our suppliers only offer a kerbside drop as they are not insured to be inside of your premises. We do try as much as possible to use suppliers who offer a delivery service inside the premises but this isn't always possible. We highlight that the delivery is kerbside in several places on our website and also on your confirmation and invoice which are both emailed at the point of order to ensure you have prior notice of this. Thank you for taking the time to leave a review, we are constantly learning from our customers experience

Trusted Customer - 2 years agoPrevious Review Platform

Fabulous customer service, would highly recommend

Wow! thank you so much for this amazing review

Trusted Customer - 2 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 2 years agoPrevious Review Platform

Great service. Good value for money

Thank you for taking the time to leave this great review

Trusted Customer - 2 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 2 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 2 years agoPrevious Review Platform

Good customer service people.

But their choice of delivery contractor need’s reviewing.

Thank you for your feedback and apologies you have had complications with the delivery company. We will pass these comments on to our suppliers for feedback to their carriers. Apologies again

Trusted Customer - 2 years agoPrevious Review Platform

Quick, fast delivery. Thank you very much!

Thank you for your kind words

Trusted Customer - 2 years agoPrevious Review Platform

The scam next day delivery option or should I say gamble

Sorry to hear you are not happy with your experience, Items are sent out on a next working day delivery, however, due to factors beyond our control delays in delivery can occur. I can see this was delivered to you the following day. Apologies again for the inconvenience caused

Trusted Customer - 2 years agoPrevious Review Platform

Good value, good service. delivery beat estimate

Thank you for your fab review

Trusted Customer - 2 years agoPrevious Review Platform

first class

Thank you, We appreciate the great feedback

Trusted Customer - 2 years agoPrevious Review Platform

Very good and fast service.

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Trusted Customer - 2 years agoPrevious Review Platform

Amazing great product great compaction quick delivery we are getting ready to order again and will continue to use this company for our business

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business

Trusted Customer - 2 years agoPrevious Review Platform

very quick response to enquire about the delivery time, Only problem was understanding the courier company's customer service! But this company is brilliant.
Very good prices too

Thank you, We appreciate the feedback

Trusted Customer - 2 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your feedback. Apologies for the delay in delivery

Trusted Customer - 3 years agoPrevious Review Platform

Fast delivery

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your feedback, Apologies for the delay with your items

Trusted Customer - 3 years agoPrevious Review Platform

We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.

Trusted Customer - 3 years agoPrevious Review Platform

Quick delivery and easy website.

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Good quality product and quick delivery

Thank you for your kind words! Glad you had a great experience

Trusted Customer - 3 years agoPrevious Review Platform

We had a new commercial freezer paid and delivered it was faulty

Thank your for your feedback and I am very sorry to hear that your unit was faulty on arrival. I can see this unit has now been replaced. Please accept our sincere apologies for the inconvenience caused

Trusted Customer - 3 years agoPrevious Review Platform

Amazingly fast delivery and best value I could find for these sun loungers

Thats what we aim for! Thank you

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

The service was excellent quick & easy no problems. Well recommended company.

Thank you for your amazing feedback

Trusted Customer - 3 years agoPrevious Review Platform

Product and ordering process was fine and as expected. Delivery was late with disappointing customer support but it arrived and is decent now it's in.

Thank you for your feedback, Apologies you were left disappointed with the delivery, We are working hard to try and improve this service for all our customers.

Trusted Customer - 3 years agoPrevious Review Platform

Delivered and installed on time. 10 missing shelf brackets were delivered immediately by post.
Good experience.

Thank you for your review, I am sorry that parts were missing

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your review, I am sorry that your unit was delayed in delivery.

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Ffiona was exceptionally helpfull and we had greart communucation during delivery periid and after , i cant honestly think how they could improve anything going on my experience , will definatly use this company many times in future and look forward to doing so
Many tbanks

Thank you, We appreciate the great feedback and I will be sure to pass your comments onto Fiona!

Trusted Customer - 3 years agoPrevious Review Platform

Great for all you could need in a catering company

Thank you that is great to hear! :-)

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Fast and effective service

Thank you, We appreciate the great feedback!

Trusted Customer - 3 years agoPrevious Review Platform

Good customer service.arrived on time and kept up to date with progress

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience

Trusted Customer - 3 years agoPrevious Review Platform

Great service

Thank you so much for this great 5-star review. We really appreciate your business

Trusted Customer - 3 years agoPrevious Review Platform

Good price, prompt delivery

Thank you very much were glad to hear you had such a great experience!

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Good website, competive prices, prompt delivery, what's more to like

Thank you so much for taking the time to share your experience of Catering Appliance Superstore. We take pride in knowing our customers are happy

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Very pleased with the coffee machine and it was delivered promptly.

Thank you for the great review!

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

It is a shame the delivery people let you down as they were lazy and rude

Thank you so much for taking the time to leave us a rating. We are very sorry to hear that the delivery company did not meet the standards that we expect.

Trusted Customer - 3 years agoPrevious Review Platform

Great product
Downside the delivery wasn't great they couldn't bring it into my home so was left on driveway and i had to wait till I got help to lift it into the garage. Health and safety gone mad !!

Thanks so much for sharing your experience with us. We are working hard with all our suppliers to try and improve delivery options for all our customers.

Trusted Customer - 3 years agoPrevious Review Platform

Shoes arrived quickly & exactly as expected.

Thanks so much for sharing your experience with us. We hope to see you again soon

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Great customer service and competitive pricing.

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business

Trusted Customer - 3 years agoPrevious Review Platform

Thank you so much for taking the time to leave us a rating

Trusted Customer - 3 years agoPrevious Review Platform

Fast delivery and the price a very competitive

Thank you, We appreciate the great feedback

Trusted Customer - 3 years agoPrevious Review Platform

Ordering and supply of appliance excellent.Delivered early
very good sevice

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Trusted Customer - 3 years agoPrevious Review Platform

Offered competitive prices, provided updates to keep me informed about delivery and parcels containing china arrived in perfect condition. A 5 star experience!

Thanks so much for sharing your experience with us. We hope to see you again soon

Trusted Customer - 3 years agoPrevious Review Platform

Easy ordering and fairly quick delivery. Appliance arrived in perfect condition. All good so far

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating.

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating.

Trusted Customer - 3 years agoPrevious Review Platform

Item arrived packaged in what could only be described as a bin bag with no packing protection. No surprises to find it damaged and had to be replaced.
Was told on Monday that replacement had been dispatched and would arrive by the Wed, but chased Thursday as still no sign and told it would arrive Fri or following Monday.
When no sign of item on the Mon, chased again to be told it was now discontinued and I could have a refund?
Told them it was extremely poor service to state twice it was on the way only to then say it wasn't as it didn't exist!, They merely made a refund without even an apology.
Avoid this "trusted" shop, they've wasted 2 weeks and don't seem to care about delivering good customer service

Thank you for taking the time to leave a review. We are very sorry to hear that you have had a bad experience with Catering Appliance Superstore. Please accept our sincere apologies for the miscommunication with regard to this order, Unfortunately. we do not keep the Skillet in our own stock and our suppliers had passed us incorrect information, which in turn was passed to you. I would like to offer my reassurance that this is not the norm and we will be looking at our procedures going forward to ensure this does not happen again.

Trusted Customer - 3 years agoPrevious Review Platform

We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.

Trusted Customer - 3 years agoPrevious Review Platform

The items we recieved are great quality and price was very good

Thank you for the great review!

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating.

Trusted Customer - 3 years agoPrevious Review Platform

Easy to order and fast delivery

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Trusted Customer - 3 years agoPrevious Review Platform

Easy to order and fast delivery

Thank you so much for taking the time to leave us a rating.

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating.

Trusted Customer - 3 years agoPrevious Review Platform

Excellent communication, fantastic delivery time and lovely helpful delivery guys. Brilliant price as well. Thanks a lot.

Thank you so much for this great 5-star review. We really appreciate your business

Trusted Customer - 3 years agoPrevious Review Platform

Great service all round. Great product at a great price, driver was on time, polite and really helpful plus he was more than happy to wait as I checked my kamado joe wasn’t damaged.

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience

Trusted Customer - 3 years agoPrevious Review Platform

Followed up order with delivery confirmation call. Arrived on time with product as described

Thank you so much for taking the time to share your experience of Catering Appliance Superstore. We take pride in knowing our customers are happy

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating.

Trusted Customer - 3 years agoPrevious Review Platform

Great price and very quick service and delivery

Thanks so much for sharing your experience with us.

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Great products and brilliant prices

Thank you for your review, We are pleased to to hear you are pleased with your new product.

Trusted Customer - 3 years agoPrevious Review Platform

Not had delivery yetthink it wasnt in yet

Thank you for your review, I am sorry that you weren't so happy with your experience

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your review, I am sorry that you weren't so happy with your experience

Trusted Customer - 3 years agoPrevious Review Platform

Great service

Thank you very much were glad to hear you had such a great experience!

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your feedback We apologize for any inconvenience caused.

Trusted Customer - 3 years agoPrevious Review Platform

I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Thank you for your feedback, We are sorry to hear that your delivery experience was not positive, I shall certainly pass your comments on to our delivery partner.

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Pricing was competitive and the initial conversations useful and attentive. After the order was placed the communication wasn't so good, when certain items didn't arrive I didn't get a quick response and had to chase to get further details. The after sales service definitely needs more focus.

Thank you for your feedback, We do work hard to chase deliveries but as we rely on our suppliers to come back to us, sometimes we are not able to provide answers as quick as we would hope. We are continually trying to improve this

Trusted Customer - 3 years agoPrevious Review Platform

The site is easy to use, prices are competitive, and delivery is quick. This was my first purchase, but I’ll be using them again.

Thank you, We appreciate the great feedback!

Trusted Customer - 3 years agoPrevious Review Platform

Good product, good price, quick delivery,

Thank you that is great to hear

Trusted Customer - 3 years agoPrevious Review Platform

Parcelforce delivery could not be tracked so had to wait in all day for delivery

Thank you for your valued feedback, We are working with our suppliers to implement a system that will enable tracking to be sent to our customer. Apologies for any inconvenience caused

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your rating, I am sorry to see you have only rated us a 1 star

Trusted Customer - 3 years agoPrevious Review Platform

Thank you for your 5 star rating