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4.60/5 from 2250 reviews

At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.

We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
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2250 reviews showing
Trusted Customer - 3 years agoPrevious Review Platform
Easy to deal with and great service.
Great, Thank you for your kind words
Trusted Customer - 3 years agoPrevious Review Platform
i had no problems with the service - came near on next day and thats unusual for IOM - thanks again.
Thank so much for your review and your purchase :-)
Trusted Customer - 3 years agoPrevious Review Platform
Really helpful, quick and reliable company
Thank you for the fantastic review, we appreciate your kind comments
Trusted Customer - 3 years agoPrevious Review Platform
Ordered it came within two days can’t ask for more. Definitely use again
Thank you for your great review, Thanks again for using Catering Appliance Superstore
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Very quick, super professional
Thanks for your kind words, we are very happy to hear your feedback
Trusted Customer - 3 years agoPrevious Review Platform
Great price & quick delivery
Thanks so much for your fab feedback!
Trusted Customer - 3 years agoPrevious Review Platform
My order should of been 2 days delivery but took over a week to arrive.
Sorry to hear you have experienced a delay in delivery. I have checked the order and cannot see any correspondence from you regards to a delay in receiving your goods. For any delayed deliveries we would strongly recommend calling us and our customer service team will be happy to assist. I do apologize for the delay and I hope you are happy with your products.
Trusted Customer - 3 years agoPrevious Review Platform
They are really efficient with their delivery and equipment is high standard on veey reasonable price
Thank you so much for your fantastic review. We are glad you are happy with your product :-)
Trusted Customer - 3 years agoPrevious Review Platform
Easy to use website found what I was looking for quickly. Great price
Great review thank you. We look forward to dealing with you again in the future :-)
Trusted Customer - 3 years agoPrevious Review Platform
They answered my questions when I rang were very helpful. Delivery was very good and even brought it inside for me.
Fab review thank you, We're so happy we could assist you with your purchase,
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your rating
Trusted Customer - 3 years agoPrevious Review Platform
Great service
That's great to hear! Thanks so much for your positive review.
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Great service, very quick
Thank you, What a fantastic review. Were glad that you were so happy with your experience of Catering Appliance Superstore
Trusted Customer - 3 years agoPrevious Review Platform
I found the website very useful and easy to use and delivery was super quick and reliable.
Thank you for your kind words. We work hard to ensure our website is user-friendly and any feedback is welcome. Thanks again for choosing Catering Appliance Superstore
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Great service , really quick delivery
Thank you for your fantastic review. We hope you enjoy your new item :-)
Trusted Customer - 3 years agoPrevious Review Platform
Easy ordering and great price. Friendly and professional on the phone
That's what we aim for! Thank you so much for leaving us such a fantastic review :-)
Trusted Customer - 3 years agoPrevious Review Platform
Quick answer to an issue I raised thank you
Thank you for your lovely review, I am glad we could assist you with your issue :-)
Trusted Customer - 3 years agoPrevious Review Platform
good company to deal with
Thank you! What a fantastic review. Thank you for choosing Catering Appliance Superstore.
Trusted Customer - 3 years agoPrevious Review Platform
Item received promptly and as expected
Thank you for your valued review. If we can help with anything in the future please do let us know.
Trusted Customer - 3 years agoPrevious Review Platform
Very poor communication between CAS and their suppliers. Cooker arrived damage, van arrived with all appliances in the back unprotected and squashed together tightly, no surprise cooker was damaged. Fridge turned up on it's own and went back, order was subsequently cancelled, then the fridge and freezer turn up few days later, they went back. Took over a week to get a full refund issued apparently because they had to wait to get refunded from their suppliers so i had to wait. I don't believe it's meant to work that way. A rubbish experience, never again. This has put me right off dealing with catering equipment companies, absolute shower of s**t!
Hello and thank you for your review, I am very sorry to read about your recent experience with Catering Appliance Superstore. I have read through the notes on your case and can see there were a number of communication failures between our team and the suppliers with regard to your order. The service you have received is not what we strive to provide to all our customers and we will be investigating your case to see where we can offer an improved service going forward. I would like to reiterate how generally sorry we are for the inconvenience caused to you.
Trusted Customer - 3 years agoPrevious Review Platform
Thank you very much for your 5 star rating.
Trusted Customer - 3 years agoPrevious Review Platform
Straightforward purchase. Staff helpful and available. Range of products limited but I'm happy with what I got
Thank you very much for taking the time to write us a review. Should you require any products that are not listed on our site, Please contact our sales team who will be happy to quote this for you. Thanks again we hope you are pleased with your purchase
Trusted Customer - 3 years agoPrevious Review Platform
I was very pleased with the "Olympia Stainless Steel Topped Pump Action Airpot 3Ltr" that I bought from here. I fill the flask up in the morning and the water stays piping hot all day. It was a very good price and beat the other suppliers also the delivery was very prompt. I use this flask every day as I really love drinking hot tea.
Thank you for your review, It is great to hear that you are happy with the product purchased. Please do get in touch if you need anything else in the future we would love to hear from you
Trusted Customer - 3 years agoPrevious Review Platform
Competitively priced, fast supply.
Not the rock bottom cheapest however this company is very reliable, thorough and responsive.
I'm a repeat customer.
Thank you for your kind words, It means a lot. We look forward to dealing with you again soon.
Trusted Customer - 3 years agoPrevious Review Platform
Thank you very much for your 5 star rating.
Trusted Customer - 3 years agoPrevious Review Platform
Quick delivery. Good price
Perfect, thanks so much for taking the time to leave us this review. Glad that you received the product fast, Thanks again
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Great service and delivery arrived as required.
Great to hear, thank you for the 5 star rating!
Trusted Customer - 3 years agoPrevious Review Platform
great service,
Thanks for the review!
Trusted Customer - 3 years agoPrevious Review Platform
Remove the 25% stocking fee for items that are returned - very cheap to do this for your customers, especially when you do not have clear descriptions of your items and customers cannot know exactly whether the item will fit needs or not.

Either have all the detail in your items so customers can make an informed choice (e.g. product dimensions and volumes) , or don't penalise them for returning items that don't fit their requirements.
Thank you for your feedback and sorry to hear you have had a negative experience. The restocking fee is a charge that we pass on from our suppliers. We will almost try to minimize any charges to our customers and negotiate where we can. Again please accept my apologies for the inconvenience caused
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Great friendly customer service
That's what we aim for! Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
service excellent... product as expected , shipping costs exorbitant
Thanks for your feedback. The carriage costs are passed on from our suppliers and whilst we do have some items with a free-of-charge delivery, unfortunately for us to remain competitively priced we do need to pass on the charges that are incurred I do hope you will consider us again in the future
Trusted Customer - 3 years agoPrevious Review Platform
Best Catering supplier !
Great feedback, thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Fast and efficient delivery.
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Excellent prompt service. Item well packaged
Great to hear, thanks for the feedback!
Trusted Customer - 3 years agoPrevious Review Platform
Great customer service and fast delivery!
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 3 years agoPrevious Review Platform
Fast delivery
That's what we aim for! Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Excellent communication from the company and the delivery firm.
The two men who delivered the fridge were cheerful and helpful.
That's what we aim for! Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Good price easy to order quick service
Great feedback, thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Better customer care service
Thank you for your feedback, Apologies for the inconvenience caused by the damage to your unit. Issues like this can occur and we will do our utmost to come to a suitable solution for our customers. I can see this case has now been resolved - should this not be the case please do not hesitate to get in touch
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Delivered quickly by a pleasent young fellow who put round the back as requested.
The delivery instructions added an address in Chelmer Village or something like 2 St James Court which I could not delete but fortunately it also quoted underneath my correct address.
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating,
Trusted Customer - 3 years agoPrevious Review Platform
You found a microwave for me, that was listed out of stock until October 5, weeks earlier

It would have helped if you'd told me it was being delivered early
Thanks for the review!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating,
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating,
Trusted Customer - 3 years agoPrevious Review Platform
Fast delivery - well packed and good quality merchandise.
Thank you for your kind comments! We try our best!
Trusted Customer - 3 years agoPrevious Review Platform
We have dealt with this company several times and wouldnt hesitate to use them again.
That's what we aim for! Thanks for the positive feedback!
Trusted Customer - 3 years agoPrevious Review Platform
Thanks for the review!
Trusted Customer - 3 years agoPrevious Review Platform
Good product, easy order process and prompt delivery.
Delivery driver was very unhelpful and initially refused to take the old fridge away, despite us having paid for it to be collected and recycled and us having disconnected it and moved it outside of the building as instructed ready for collection.
Thanks for your feedback, we're sorry there was an issue with the collection.
Trusted Customer - 3 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Their price was competitive, the item was in stock and despatched promptly.

A good experience all round.
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 3 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Item as described, quick delivery.
Thanks for your feedback and 5 star ratings!
Trusted Customer - 3 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Quick easy service good communication
That's what we aim for! Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Clear website. Delivered as promised and kept me fully informed. Competitive pricing.
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 3 years agoPrevious Review Platform
High quality kit, rapid delivery
Great feedback, thank you!
Trusted Customer - 3 years agoPrevious Review Platform
quick and prompt customer service
Great to hear, thank you for the 5 star rating!
Trusted Customer - 3 years agoPrevious Review Platform
Fast, easy service to use. Great customer service.
Great feedback, thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Good quick reliable service.
Thanks for the review!
Trusted Customer - 3 years agoPrevious Review Platform
Great service once again and fast delivery
Thanks for your feedback and 5 star ratings!
Trusted Customer - 3 years agoPrevious Review Platform
Price and quick delivery
That's what we aim for! Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Nothing really, received goods as ordered. One item was damaged, spoke to a man called Adam and everything was put right. Thanks and would not hesitate to use again 👍
Great to hear, thank you for the 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Good price for item. Prompt and reasonably priced delivery.
Thank you for your positive feedback
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 4 star rating, if there was anything we could do to make it a 5 star we would appreciate your feedback
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Speedy service and delivery
Thank you for your great review
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
The equipment supplied was fine it's just that the delivery note had the wrong name on it (address was correct) leading to an unnecessary delay in retrieving the goods from the delivery station
Sorry to hear about your issue. It appears our suppliers have inputted our director's name instead of yours. Apologies for any inconvenience caused
Trusted Customer - 3 years agoPrevious Review Platform
The lady who processed my order was absolutely excellent in every aspect of the process.

Thank you for words, We aim to please
Trusted Customer - 3 years agoPrevious Review Platform
Quality products delivered on time
Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Absolutely lovely personal touch
Thank you for your feedback and kind words
Trusted Customer - 3 years agoPrevious Review Platform
Patient and helpful staff, good prices. Speedy efficient delivery quicker than expected!
Thank you for your positive feedback its great to hear!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Good value
Great feedback thank you
Trusted Customer - 3 years agoPrevious Review Platform
Delivery was on the day I was given
That's what we aim for Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Excellent service. Fast delivery. Good product at a very good price.
Great to hear, thanks for the feedback!
Trusted Customer - 3 years agoPrevious Review Platform
excellent product and service
Thank you for your great feedback!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for taking the time to review us, Sorry to see you have only given us a 3 star, I would appreciate any feedback and comments you may have with regards to the service received. Please feel free to write to me at complaints@catering-appliance.com
Trusted Customer - 3 years agoPrevious Review Platform
From ordering to delivery, everyone was polite, and knew their job, kept me in picture and were professional. Thanks
That's what we aim for! Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
The box had been previously opened and every piece of polystyrene packing was broken. The microwave oven did not have any obvious external damage but who knows whether it’s ok internally!

I would not use this company again!!!!
Sorry to hear of the issues you have experienced with the microwave packaging, I have checked our system and can see that there is no previous correspondence received from you to report this to us. The microwaves are shipped directly from our suppliers so we don't see the packaging, however had we of been given the opportunity we would have been more than happy to rectify this for you. I can see the unit was delivered on the 21/06 so I trust the unit is working well. Apologies again for any inconvenience caused to you
Trusted Customer - 3 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Delivered two days early great service.
Great feedback, thank you!