Reviews
Reviews
At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.
We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
2309 reviews showing
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Excellent prompt service. Item well packaged
Great to hear, thanks for the feedback!
Trusted Customer - 3 years agoPrevious Review Platform
Great customer service and fast delivery!
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 3 years agoPrevious Review Platform
Fast delivery
That's what we aim for!
Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Excellent communication from the company and the delivery firm.
The two men who delivered the fridge were cheerful and helpful.
That's what we aim for!
Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Good price easy to order quick service
Great feedback, thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Better customer care service
Thank you for your feedback,
Apologies for the inconvenience caused by the damage to your unit. Issues like this can occur and we will do our utmost to come to a suitable solution for our customers.
I can see this case has now been resolved - should this not be the case please do not hesitate to get in touch
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Delivered quickly by a pleasent young fellow who put round the back as requested.
The delivery instructions added an address in Chelmer Village or something like 2 St James Court which I could not delete but fortunately it also quoted underneath my correct address.
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating,
Trusted Customer - 3 years agoPrevious Review Platform
You found a microwave for me, that was listed out of stock until October 5, weeks earlier
It would have helped if you'd told me it was being delivered early
Thanks for the review!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating,
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating,
Trusted Customer - 3 years agoPrevious Review Platform
Fast delivery - well packed and good quality merchandise.
Thank you for your kind comments! We try our best!
Trusted Customer - 3 years agoPrevious Review Platform
We have dealt with this company several times and wouldnt hesitate to use them again.
That's what we aim for! Thanks for the positive feedback!
Trusted Customer - 3 years agoPrevious Review Platform
Thanks for the review!
Trusted Customer - 3 years agoPrevious Review Platform
Good product, easy order process and prompt delivery.
Delivery driver was very unhelpful and initially refused to take the old fridge away, despite us having paid for it to be collected and recycled and us having disconnected it and moved it outside of the building as instructed ready for collection.
Thanks for your feedback, we're sorry there was an issue with the collection.
Trusted Customer - 3 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Their price was competitive, the item was in stock and despatched promptly.
A good experience all round.
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 3 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Item as described, quick delivery.
Thanks for your feedback and 5 star ratings!
Trusted Customer - 3 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Quick easy service good communication
That's what we aim for!
Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Clear website. Delivered as promised and kept me fully informed. Competitive pricing.
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 3 years agoPrevious Review Platform
High quality kit, rapid delivery
Great feedback, thank you!
Trusted Customer - 3 years agoPrevious Review Platform
quick and prompt customer service
Great to hear, thank you for the 5 star rating!
Trusted Customer - 3 years agoPrevious Review Platform
Fast, easy service to use. Great customer service.
Great feedback, thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Good quick reliable service.
Thanks for the review!
Trusted Customer - 3 years agoPrevious Review Platform
Great service once again and fast delivery
Thanks for your feedback and 5 star ratings!
Trusted Customer - 3 years agoPrevious Review Platform
Price and quick delivery
That's what we aim for!
Thank you!
Trusted Customer - 3 years agoPrevious Review Platform
Nothing really, received goods as ordered. One item was damaged, spoke to a man called Adam and everything was put right. Thanks and would not hesitate to use again 👍
Great to hear, thank you for the 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Good price for item. Prompt and reasonably priced delivery.
Thank you for your positive feedback
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 4 star rating, if there was anything we could do to make it a 5 star we would appreciate your feedback
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Speedy service and delivery
Thank you for your great review
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 3 years agoPrevious Review Platform
The equipment supplied was fine it's just that the delivery note had the wrong name on it (address was correct) leading to an unnecessary delay in retrieving the goods from the delivery station
Sorry to hear about your issue. It appears our suppliers have inputted our director's name instead of yours. Apologies for any inconvenience caused
Trusted Customer - 4 years agoPrevious Review Platform
The lady who processed my order was absolutely excellent in every aspect of the process.
Thank you for words, We aim to please
Trusted Customer - 4 years agoPrevious Review Platform
Quality products delivered on time
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Absolutely lovely personal touch
Thank you for your feedback and kind words
Trusted Customer - 4 years agoPrevious Review Platform
Patient and helpful staff, good prices. Speedy efficient delivery quicker than expected!
Thank you for your positive feedback its great to hear!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Good value
Great feedback thank you
Trusted Customer - 4 years agoPrevious Review Platform
Delivery was on the day I was given
That's what we aim for
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service. Fast delivery. Good product at a very good price.
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
excellent product and service
Thank you for your great feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for taking the time to review us, Sorry to see you have only given us a 3 star, I would appreciate any feedback and comments you may have with regards to the service received. Please feel free to write to me at complaints@catering-appliance.com
Trusted Customer - 4 years agoPrevious Review Platform
From ordering to delivery, everyone was polite, and knew their job, kept me in picture and were professional. Thanks
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
The box had been previously opened and every piece of polystyrene packing was broken. The microwave oven did not have any obvious external damage but who knows whether it’s ok internally!
I would not use this company again!!!!
Sorry to hear of the issues you have experienced with the microwave packaging, I have checked our system and can see that there is no previous correspondence received from you to report this to us. The microwaves are shipped directly from our suppliers so we don't see the packaging, however had we of been given the opportunity we would have been more than happy to rectify this for you.
I can see the unit was delivered on the 21/06 so I trust the unit is working well.
Apologies again for any inconvenience caused to you
Trusted Customer - 4 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Delivered two days early great service.
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Easy ordering - good transport communication
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Delivery was very quick. The table was very good quality.
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Pleasant conversation and advice when ordering - efficient delivery
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Part was as described and reasonably priced.
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Thanks for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
On time, recommend product , no problems
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers
first, they return calls, and emails and even when there is a problem through no
fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 3 star rating, I can see some of your items are on back order. Apologies for the inconvenience
Trusted Customer - 4 years agoPrevious Review Platform
Speed of delivery
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Order delivered very promptly, excellent service, Thank you
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
First class service as usual
Thank you for your kind comments! We try our best!
Trusted Customer - 4 years agoPrevious Review Platform
The Delivery frm the company was really quick
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 4 years agoPrevious Review Platform
My order arrived a day late but the items were good quality and fit well.
Thank you for your feedback and apologies for the late delivery
Trusted Customer - 4 years agoPrevious Review Platform
Absolutley disgusting service they sent me cooking equipment with a filthy white scummy substance on them amd when ive tried to return the items made it as difficult as possible and still no refund now handed over to trading standards AVOID THIS COMPANY
Hi Stephen, Thank you for your review,
You asked for these to be returned as you are no longer perusing your business venture and we have provided instructions on how to return the knife and chopping board you ordered.
We are still awaiting the return of these products, However it has been agreed prior that once these are back a full credit would be issued.
Trusted Customer - 4 years agoPrevious Review Platform
Excellent speedy delivery.
Thanks for the review!
Trusted Customer - 4 years agoPrevious Review Platform
Ordered a fryer, but not in stock, refund quickly
Thanks for the review!
Trusted Customer - 4 years agoPrevious Review Platform
Very, very slow delivery. Still awaiting parts that were ordered 3 weeks ago.
Thank you for your review and sorry to hear the items arrived late,
We do our best to ensure any delays with delivery with deliveries are communicated to the customer however on this occasions it appears our supplier did not inform us of the delay,
Please accept our sincere apologies
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for the 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Thank You
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Quick delivery, great price and pleased with the product.
Thanks for your feedback and 5 star ratings!
Trusted Customer - 4 years agoPrevious Review Platform
Very quick service and very friendly delivery driver. Extremely happy customer.
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for your 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Very helpful, efficient
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Perfect communication and delivery
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Great customer service ...
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
I am sorry to see the low rating you have provided us
I can see your order for the cake tin was placed and delivery was received the next working day with no issues logged.
I would appreciate further feedback from you regarding this review, please can you email us directly at complaints@catering-appliance.com and we can look into this matter further.
Thank you
Trusted Customer - 4 years agoPrevious Review Platform
Good customer service. Very helpful
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
I have not received my order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Sorry to hear you have not had your order, I have looked into this and we have no notes of any previous correspondence from you ref a non delivery.
I have arranged for our customer service team to rectify this and I believe a new unit is on its way to you today.
Apologies for any inconvenience caused
Trusted Customer - 4 years agoPrevious Review Platform
Prompt delivery. Good product
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
Great service
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
Apologies I can see you have experienced issues with the delivery of this unit, This unit was shipped directly from our suppliers and unfortunately the carriers did experience some issues with a number of deliveries before the bank holiday.
We do stock a vast number of products ourselves and we will always do our best to provide our customers with the best service possible regardless of whether it was sent from our stock or our suppliers.
I believe this has now been received - Please allow me once again to extend my sincere apologies for the inconvenience caused to you and I would like to offer our reassurances that this delay is not the service we try so hard to deliver to our customers.
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for the 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Bought two fridges for our village shop. Excellent customer service throughout and delivery firm were also very helpful.
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 4 years agoPrevious Review Platform
Quick delivery described accurately exceptionaly packed 1st class
That's what we aim for!
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for the 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Brilliant spatula's, they are good size to mix everything up in the bowl.
Thanks for the review!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for the 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for the 5 star rating
Trusted Customer - 4 years agoPrevious Review Platform
Excellent customer service and very speedy delivery
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Thank you for the 5 star rating