Buttons
Reviews

Reviews

Feefo Logo

4.60/5 from 2250 reviews

At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.

We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
Fitler By
Rating(s)
Review Age
Review Platform
2250 reviews showing
Trusted Customer - 4 years agoPrevious Review Platform
Great price. Collected from depot at short notice. Great Cumbrian customer service! :o)
Thank you for your 5 star review - we hope to deal with you again
Trusted Customer - 4 years agoPrevious Review Platform
Product delivered on time, good communication, will use again
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Very efficient
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
Great price, goods as described
Delivery was very quick as well!
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Very nice thanks.
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Everything is ok just reduced delivery price
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent Service, Highly recommended
Thank you! We really appreciate the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service and prices.
That's what we aim for! Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
very goog
Thank you so much for your positive review
Trusted Customer - 4 years agoPrevious Review Platform
Great delivery guys, Great goods, Previous shop name on delivery note even though I explained that we are the new tenants and gave my shop name.
Great to hear, thank you for your comments!
Trusted Customer - 4 years agoPrevious Review Platform
Everything went so well I didn't have to involve customer service, so couldn't rate it.
Thank you
That's what we aim for! Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
The damaged goods have now been eventually collected... your business appears to have little to no clue about Customer service or delivery expectations of customers and that although you offer the best price there is a penalty with the service.. exceptionally unprofessional.
Sorry to hear your comments, I can see that a replacement was offered immediately upon reporting that the goods were damaged and this was rejected and a refund was requested. We explained this would take a little longer due to you being in the Highlands, Refund has been issue and case has been closed
Trusted Customer - 4 years agoPrevious Review Platform
Hi customer service very good , the ice machine doesn’t produce as much as I thought and smaller that I thought ,
Thank you for your feedback, Sorry to hear your not satisfied with your machine.
Trusted Customer - 4 years agoPrevious Review Platform
No problems to report
Great to hear, thank you for your feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Love the service and delivery time
Great to hear, thank you for your feedback and comments!
Trusted Customer - 4 years agoPrevious Review Platform
Great service
Great to hear thank you for your feedback.
Trusted Customer - 4 years agoPrevious Review Platform
Catering Appliance Superstore is friendly, efficient and the staff helpful and knowledgeable.
Great to hear, thank you for your feedback.
Trusted Customer - 4 years agoPrevious Review Platform
Slow delivery
Sorry to hear your delivery was slow, We do aim to fulfil all orders in a timely manner. I will pass these comments on to our suppliers
Trusted Customer - 4 years agoPrevious Review Platform
Quick, easy and great value for money!
Thank you for your feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Fantastic service
Great to hear, thank you for your comments!
Trusted Customer - 4 years agoPrevious Review Platform
Service was great
Thank you for your order and your comments.
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service and very quick delivery
That's what we aim for. Thank you for your feedback.
Trusted Customer - 4 years agoPrevious Review Platform
Good
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Great customer services, bit slow to answer the phones sometimes.
Thank you for your feedback and comments, I will pass these on
Trusted Customer - 4 years agoPrevious Review Platform
Very impressed with servicev
That's what we aim for, thank you for your comments!
Trusted Customer - 4 years agoPrevious Review Platform
No Drama. Great product. Great service
Thanks for the 5 stars and your feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Delivered quickly, well packed, and excellent item. Thank you.
Great to hear!
Trusted Customer - 4 years agoPrevious Review Platform
Catering Appliance Superstore is a very good supplier. Quick to answer the phone and on the ball. We are delighted with our induction hob and convection oven. Simon LJ North Wales
Thank you for the 5 star rating and your comments!
Trusted Customer - 4 years agoPrevious Review Platform
Very good service
Great to hear, thank you for your feedback.
Trusted Customer - 4 years agoPrevious Review Platform
I didn't speak to customer service, so can't really comment of the service. However, delivery was aweful, as the delivery guy refused to assist with carrying the fridge to the kitchen. I was left to get help from my neighbours to carry the fridge for me. I would give delivery 0 star!
Thank you for your feedback, Unfortunately all our deliveries are a kerbside drop and we cannot guarantee the drivers will assist taking the units indoors. Apologies this has been mis understood
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service
Thanks for the feedback and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
good service
Great to hear, thank you for your feedback.
Trusted Customer - 4 years agoPrevious Review Platform
Just ace
Thanks for your feedback and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Was great service but delivered to wrong venue
Thank you for you feedback and apologies this was delivered to the wrong address,
Trusted Customer - 4 years agoPrevious Review Platform
All good
Great to hear thank you for your feedback.
Trusted Customer - 4 years agoPrevious Review Platform
Delivery was a major let down and Catering Appliance need to use a different delivery company. Not delivered on correct day not notified wasted 2 people x 2 hours time. Came next day and delivery man very disinterested.
Appliance was fine marked down as some of the protective film on it had been partly removed - had been delivered to someone else before? The product is fine despite this though.
Apologies for the poor delivery experience you have received, I will certainly pass your comments on to our suppliers. I am happy to hear the product is fine and if you require any assistance with this unit please do not hesitate to contact us
Trusted Customer - 4 years agoPrevious Review Platform
easy procedure from order to delivery
Great to hear! Thanks for the 5 stars!
Trusted Customer - 4 years agoPrevious Review Platform
Best best best one!!
Wow thank you for your amazing review
Trusted Customer - 4 years agoPrevious Review Platform
Always good, if they've got you get it .
Thanks for the 5 star feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Fast service
Thanks for your comments.
Trusted Customer - 4 years agoPrevious Review Platform
Good service
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
All very easy, quick delivery.
Thank you for your positive review
Trusted Customer - 4 years agoPrevious Review Platform
Quick and easy ordering. Very prompt delivery. Works well.
Thanks for your comments.
Trusted Customer - 4 years agoPrevious Review Platform
Ordered a 6 pack of sandwich platters, on delivery I found one was broken,after contacting the store by email, I was told a replacement would be sent out. It arrived the following day. Customer service was excellent, so too are the platters!

Thank you
Super thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service & quick delivery.
Thanks for the 5 stars!
Trusted Customer - 4 years agoPrevious Review Platform
Perfect thanks
Great to hear thanks for the continued support!
Trusted Customer - 4 years agoPrevious Review Platform
Good appliance although delivery was delayed by a day
Thanks for the 5 stars! Apologies for the delay in transit
Trusted Customer - 4 years agoPrevious Review Platform
No problems with ordering or delivery.

Delivered on date promised.
Great to hear, that's what we aim for!
Trusted Customer - 4 years agoPrevious Review Platform
Great service from the very helpful telephone sales team
Great to hear, that's what we aim for!
Trusted Customer - 4 years agoPrevious Review Platform
Delighted to receive the glasses earlier than predicted.
Great to hear, thank you for your comments!
Trusted Customer - 4 years agoPrevious Review Platform
Could be more reliable.
If you have any feedback on how we can improve our service please let us know!
Trusted Customer - 4 years agoPrevious Review Platform
Perfect all round could'nt ask for more, the K20 is a great ice maker and should last for years to come
Your service is excellnt . Thank You
We're really pleased you're happy with your purchase! Thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
goods arrived very quickly :)
Thanks for the great feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Forewarned of delay but scoop arrived much earlier than feared. Moreover, it works a treat!
Great to hear, thank you for your comments!
Trusted Customer - 4 years agoPrevious Review Platform
Great service prompt delivery
Thank you! We really appreciate the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent customer service from start to finish.
That's what we aim for! Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent customer service and quick delivery
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Speedy delivery,good price, good product
Great to hear, thank you for the 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Delivered in a timely manner very happy with my purchase
Great feedback, thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Very helpful and prompt delivery
Thank you so much for your positive review
Trusted Customer - 4 years agoPrevious Review Platform
can't complain about anything
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Quick delivery, helpful company
Thanks for your review, Its great to hear that you were happy with our service
Trusted Customer - 4 years agoPrevious Review Platform
Ordered an oven and was waiting for delivery for days. I had to call and then found out it won’t be delivered weeks later. No communication whatsoever and the info on the invoice was obviously wrong.
Apologies to hear of the issues experienced with your order. We have now implemented a new system to ensure our customers are kept up to date with any late or delayed delivery. Thank you for your feedback
Trusted Customer - 4 years agoPrevious Review Platform
I’m very pleased with my experience and product
Thanks for the 5 stars and your comments!
Trusted Customer - 4 years agoPrevious Review Platform
Item came quickly and all as promised very pleased
Great to hear, thanks for your feedback!
Zahid Rahman - 4 years agoPrevious Review Platform
Everything was fine. The customer service was very helpful. Bought already second machine .
Thanks
Thanks for your feedback and continued custom.
Trusted Customer - 4 years agoPrevious Review Platform
Not that I was expected.
I am sorry to hear your microwave was not as expected, I can see an engineer has attended and confirmed that the microwave is working as it should be. Apologies we were unable to help with your return request but we are unable to accept used items back as per our terms and conditions.
Trusted Customer - 4 years agoPrevious Review Platform
Excellent customer service, delivered on time, very happy with the appliance I bought and at a very reasonable price would definitely buy all my catering appliances from them in future
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 4 years agoPrevious Review Platform
We purchased two commercial microwaves and they have been a great addition for our office.
Thank you for your 5 star review, we are very happy that you are pleased with your new microwave
Trusted Customer - 4 years agoPrevious Review Platform
Very unhelpful delivery driver. Nothing new there!!
We're sorry to hear there we issues with your delivery driver. You comment has been passed to the relevant supplier.
Trusted Customer - 4 years agoPrevious Review Platform
everything from start to finish went smoothly
Thank you for your 5 star review - we hope to deal with you again
Trusted Customer - 4 years agoPrevious Review Platform
Very good service and product
Great to hear, thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service
You're welcome!
Trusted Customer - 4 years agoPrevious Review Platform
Nothing to say, bought it they delivered it!!
Thanks for the review!
Trusted Customer - 4 years agoPrevious Review Platform
Good people to deal with very good prices would definitely recommend.
Thanks for your feedback and 5 star ratings!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent in every way.
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Great service & product. Excellent delivery driver as well
Great to hear, thank you for your comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Ordered and delivered next day
Quick delivery is what is important in this industry. Great to know everything went well for you.
Trusted Customer - 4 years agoPrevious Review Platform
Quick delivery and it came in great shape. Professional and knowledgeable customer service and sales team too!
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Trusted Customer - 4 years agoPrevious Review Platform
very good
Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
The delivery, the goods and customer service is and always was (touch wood, as far as we have experienced) fast, the equipment is of good quality and reasonably priced and the customer service is excellent.
Thanks for your feedback and your 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Straightforward transaction and speedy delivery. Zapper does just as described to reduce indoors fly population effectively. Removal of dead flies using the tray is easy once you get the hang of how to slide it out.
Thanks for the feedback, it's great to hear that the fly zapper is working well for you!
Trusted Customer - 4 years agoPrevious Review Platform
Great service in such a challenging time.
Thank you for your kind comments! We try our best!
Trusted Customer - 4 years agoPrevious Review Platform
Easy to order value for money drinks fridge. Delivery times very accommodating and on time.
Great company.
Thanks for your feedback and 5 stars!
Trusted Customer - 4 years agoPrevious Review Platform
Not good experience will not use again
We're sorry you feel like this - I believe you have been in touch with our customer service team who have resolved your issues.
Ian Pearson - 4 years agoPrevious Review Platform
Ordered in the afternoon and it all arrived the next day. Very happy customer
Great to hear, thanks for your feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Great service and product
Thanks for your feedback and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Bad
We're sorry to see this, if you have any comments on how we can improve our service for you please do get in touch, we hate to see our customers leave unhappy with our service.
Trusted Customer - 4 years agoPrevious Review Platform
Easy to deal with, very competitive & prompt.
Great to read, thanks for the positive feedback.
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service they offered a replacement product when the original I purchased was proven to be faulty
Thanks for the feedback and 5 star ratings! We know sometimes things do go but are pleased you were happy with our response to get things resolved for you.
Trusted Customer - 4 years agoPrevious Review Platform
Very good service let down by logistics problem at DPD.
Thanks for your feedback, we're sorry there was a delay in delivery but still glad to see this didn't effect our star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Excellent service.
You're welcome!
Trusted Customer - 4 years agoPrevious Review Platform
Good experience
Great to hear, if you have any feedback on how we can turn the 4 star to a 5 please do get in touch. Thank you!
Trusted Customer - 4 years agoPrevious Review Platform
Efficient Service, great produce.
Great to hear. Thanks for the feedback!
Trusted Customer - 4 years agoPrevious Review Platform
Good price and fast efficient delivery
That's what we aim for! Thanks for the positive feedback!
Trusted Customer - 4 years agoPrevious Review Platform
The garden umbrella is just what I wanted it covers all my garden table, so good protection from the sun, delivered earlier than expected which I was very pleased about.
Thanks for the feedback, we are so pleased to see you are happy with your garden umbrella!
Trusted Customer - 4 years agoPrevious Review Platform
Ordered one day delivered the next
Quick delivery is what we aim for!
Trusted Customer - 4 years agoPrevious Review Platform
Five stars for you guys.Easy to use site.Great delivery no hassles.
Just what you need as a business owner.
Would definitely recommend.
Thanks for your kind comments and 5 star rating!
Trusted Customer - 4 years agoPrevious Review Platform
Brillaint customer service with cheerful drive to customer satisfaction...
Thanks for your kind comments!