Catering Appliance Superstore Reviews

Trusted Customer - 4 years agoPrevious Review Platform

Arrived at my door less then 24hours from the time I placed the order!
What could be better?
Perfect, I will certainly use again,

Great to hear, thank you for your comments and 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 4 years agoPrevious Review Platform

fast delivery

Great to hear, thank you for the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Great service from the staff who are working from home on the phone - helpful, cheerful, a pleasure to deal with

Thanks for your review, Its great to hear that you were happy with our service

Trusted Customer - 4 years agoPrevious Review Platform

Zero customer service

Hi Neil, Apologies that you are not happy with the service you have received. I can see there has been some extended lead times and delays on your most recent order with us for which we offer our sincere apologies. Unfortunately at the moment the whole industry is experiencing a number of shipping delays due to several factors. As you have been using ourselves for many years you will be aware that this is not the service we like to offer our customers. We are doing all we can to ensure goods are being shipped in a timely manner however these delays are beyond our control. Please once again accept our apologies for the inconvenience caused.

Trusted Customer - 4 years agoPrevious Review Platform

Thank you for your 5 star rating

Trusted Customer - 4 years agoPrevious Review Platform

Found website somewhat complicated...so many products.They could probably
do with some better instructional videos on line. But their customer
service team are prompt and helpful.

Thanks for your feedback and 5 star ratings!

Trusted Customer - 4 years agoPrevious Review Platform

Very helpful and polite - a real pleasure to deal with. That their pricing of the appliance was so competitive and delivery exactly as promised are added reasons justifying the 5* rating I have given.

That's what we aim for! Thank you!

Trusted Customer - 4 years agoPrevious Review Platform

I ordered one day and they delivered the next, unbelievable as we keep being told how long everything takes to get to you these days!

Great to hear, thank you for the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

thank you for the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Arrived ahead of estimated date. And they took it in to the kitchen.
Excellent service.

Great to hear, thank you for your comments and 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Speedy efficient service, good website.

Thank you for your kind comments! We try our best!

Trusted Customer - 4 years agoPrevious Review Platform

I was a bit late ordering my freezer for next day delivery but it did arrive the next day . Great service!

Thanks for the review!

Trusted Customer - 4 years agoPrevious Review Platform

I use Catering Appliance Superstore regularly with no issues. The service to resolve one complaint was really excellent, quick and efficient, and that complaint actually turned out to be my fault and not theirs - So I've never had a legitimate complaint, but if I have I know it will get fixed without any stress!

Thank you for your kind comments, it's always great to know when customers are pleased with our service

Trusted Customer - 4 years agoPrevious Review Platform

Brilliant customer service and speedy delivery. I would definitely recommend!

Great to hear, thanks for the feedback!

Trusted Customer - 4 years agoPrevious Review Platform

Incredible fast and speedy service, just what was needed

That's what we aim for! Thank you!

Trusted Customer - 4 years agoPrevious Review Platform

thank you for the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

5* excellent catering service. Top quality items at a competitive prices. Swiftly delivered...Many thanks!

Great to hear, thank you for the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Excellent service!! Highly recommended and appreciated! No Nisbet

Thanks for your review, Its great to hear that you were happy with our service

Trusted Customer - 4 years agoPrevious Review Platform

Hi Eileen, Sorry to see you have given us 1 star. I would like to discuss this further and see what has happened for you to leave us a negative rating, I have checked your order and can the goods were delivered on time and there has been no correspondence about any issues or complaints. Please can you email me at complaints@catering-appliance.com to discuss further. Thank you

Trusted Customer - 4 years agoPrevious Review Platform

Thanks for your feedback and 5 star ratings!

Trusted Customer - 4 years agoPrevious Review Platform

My understanding is that they do not hold stock and rely on their suppliers to send the goods. The goods came very late. Contacting them didn't do anything, they would just tell you when to expect the goods (which didn't arrive then). So basically, they're taking your money to pass an order through and when it doesn't go well, it's their supplier's fault. Cut the middle man! Baking trays were poor

Hi there, I am sorry to hear of the issues you have experienced. We do stock a large selection of products in our warehouse however some items are bought direct from suppliers. I can see from the notes that some of the items were sent separately which we offered an apology for and assured you this isn't the experience we like to offer our customers. Our suppliers do have goods in different warehouses so they have despatched what they have as soon as possible and the rest to follow asap I understand this order is now complete. Again please accept our apologies for the inconvenience caused.

Trusted Customer - 4 years agoPrevious Review Platform

This company is great, fast delivery and really well packaged item. No problems at all with my purchase.

Thank you for your kind comments! We try our best!

Trusted Customer - 4 years agoPrevious Review Platform

Would not buy from here again
Can not find were my freezer is
Still waiting

Hi there and I am sorry to hear of the issues you are having, Having checked the order number you provided this unit was delivered on the 07/10 and on the 08/10 you called requesting to exchange for a larger one due to the size being too small which you did not proceed with. Apologies but Is this review possibly for another company?

Trusted Customer - 4 years agoPrevious Review Platform

Easy to order online, quick delivery as promised

That's what we aim for! Thanks for the positive feedback!

Trusted Customer - 4 years agoPrevious Review Platform

Excellent

Thanks for the review!

Trusted Customer - 4 years agoPrevious Review Platform

Quick and efficient service

That's what we aim for! Thank you!

Trusted Customer - 4 years agoPrevious Review Platform

Very helpful during pyrchase, goods look good quality and delivered in the time frame suggested.

Thank you for your kind comments, it's always great to know when customers are pleased with our service.

Trusted Customer - 4 years agoPrevious Review Platform

happy with the quality of goods, packaging & delivery, all fine, happy customer

Thanks for your feedback and 5 star ratings!

Trusted Customer - 4 years agoPrevious Review Platform

Prompt and efficient service

Thanks for your feedback and 5 star ratings!

Trusted Customer - 4 years agoPrevious Review Platform

Pleased with everything. Thank you

Thank you for your kind comments! We try our best!

Trusted Customer - 4 years agoPrevious Review Platform

We have an excellent company here that understands customer needs and one needs to give kudos to the sales manager Gill. Such outstanding service should be knighted.

Thank you for those amazing comments and you positive review, I will be sure to let Gill know

Trusted Customer - 4 years agoPrevious Review Platform

Have used another local catering company for quite a while , this company is far better, good stock good service.

Thank you for your kind comments, it's always great to know when customers are pleased with our service.

Trusted Customer - 4 years agoPrevious Review Platform

Very efficient

Thanks for your feedback and 5 star ratings!

Trusted Customer - 4 years agoPrevious Review Platform

Could not deliver item as hit by fork lift in depot, had to chase to obtain item, this was a fridge so a little urgent. Eventual delivery man good.
Then found the item was for the Danish market so had to cut off plug and supply uk plug. Probably in this day and age should have paid an electrician to carry out the work.
Not a quick fix for the experience, have used the company before.

Please accept our sincere apologies for the continued issues you have experienced with this order. I can assure you this is not the norm

Trusted Customer - 4 years agoPrevious Review Platform

I have had ZERO communication from this seller. I order 10 items - received 4 with no explanation.
Chased customer services to be told that the missing 6 items were not available until mid December. I would have expected a pro active approach to keep me informed. I asked about alternative products and was promised a call back.
I have heard nothing since......

Poor service!

I am very sorry to hear of the issues with the order. I will arrange for a member of the team to call you and rectify this

Trusted Customer - 4 years agoPrevious Review Platform

We needed to replace a commercial kitchen microwave quickly and was pleased it was in stock and delivered quickly . Good quality product as well

That's what we aim for! Thank you!

Trusted Customer - 4 years agoPrevious Review Platform

Excellent service and communication.

Thank you for your kind comments, it's always great to know when customers are pleased with our service.

Trusted Customer - 4 years agoPrevious Review Platform

Excellent

Thanks for your feedback and 5 star ratings!

Trusted Customer - 4 years agoPrevious Review Platform

prompt, friendly and efficient service

Great to hear, thank you for the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Will shop here again thanks

Thanks for the review! we look forward to dealing with you again

Trusted Customer - 4 years agoPrevious Review Platform

Perfect size and lightweight for food and water containers for our chickens

Thanks for the review!

Trusted Customer - 4 years agoPrevious Review Platform

Excellent !

Great to hear, thank you for the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

All good delivered within 5 days

Great to hear, thank you for the 5 star rating!

Mel Prangnell - 4 years agoPrevious Review Platform

Catering Appliance were great but the product was not. Our Daewoo microwave arrived with two dents and a wonky door. We requested a replacement and it, too, had two dents! Daewoo would only offer us £25 compensation but we accepted because we didn't want the faff having to wait in for a third one to be delivered.

Thank you for your comments and sorry to hear that the microwave arrived damaged. Unfortunately each supplier does vary with the damage allowance they offer.

Trusted Customer - 4 years agoPrevious Review Platform

Arrived very quickly and is as described.

That's what we aim for! Thank you!

Trusted Customer - 4 years agoPrevious Review Platform

Table delivered on time. Good quality and fair price.

That's what we aim for! Thanks for the positive feedback!

Trusted Customer - 4 years agoPrevious Review Platform

Fiona was amazing!

Thanks for your kind comments and 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

very good service

Thank you for your kind comments! We try our best!

Trusted Customer - 4 years agoPrevious Review Platform

Buying the fridge was easy and straightforward. The delivery and collection not so . We paid for collection of the broken fridge, not being told it had to be on a pallet. So we had to strap and pallet the old fridge-two attempts at collection.
The fridge eventually got delivered after being promised three delivery days where it never appeared, good job we were not in a hurry for it.

Thank you for your feedback, I will certainly pass comments over to ensure that this is communicated more clearly, Please accept my apologies

Trusted Customer - 4 years agoPrevious Review Platform

Never received my package

Hi and sorry to hear you didnt receive the goods, I have checked this for you and the tracking shows as parcel force attempted several times and the goods were returned to the sender due to 3 failed attempted, Please can you call Customer service and we can get these sent back out for you

Trusted Customer - 4 years agoPrevious Review Platform

I have always good experience with them.

Thanks for your kind comments and 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Delivery was a day longer than expected. Excellent communication with the company. Mixer works well, although slightly noisy.

Thanks for your feedback, we're sorry there was a delay in delivery !

Trusted Customer - 4 years agoPrevious Review Platform

Great all round

Thank you for your kind comments, it's always great to know when customers are pleased with our service.

Trusted Customer - 4 years agoPrevious Review Platform

The branded product arrived in good order the day after it was ordered = excellent service. It's only just been installed, so its performance and longevity still have to be determined, but very happy to recommend the Catering Appliance Superstore on the basis of pricing and service!

Thank you for your kind comments, it's always great to know when customers are pleased with our service.

Trusted Customer - 4 years agoPrevious Review Platform

Good prompt service Postage a bit expensive

Thanks for your feedback and 5 star ratings!

Trusted Customer - 4 years agoPrevious Review Platform

Perfect

Thanks for the review!

Trusted Customer - 4 years agoPrevious Review Platform

Easy to order and prompt delivery with no problems. Pleased with the item

Great to hear, thank you for your comments and 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Coming in time

That's what we aim for! Thank you!

Trusted Customer - 4 years agoPrevious Review Platform

Great service

Great to hear, thanks for the feedback!

Trusted Customer - 4 years agoPrevious Review Platform

Great price. Collected from depot at short notice. Great Cumbrian customer service! :o)

Thank you for your 5 star review - we hope to deal with you again

Trusted Customer - 4 years agoPrevious Review Platform

Product delivered on time, good communication, will use again

Great to hear, thank you for the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Very efficient

Thanks for your review, Its great to hear that you were happy with our service

Trusted Customer - 4 years agoPrevious Review Platform

Great price, goods as described
Delivery was very quick as well!

Great to hear, thank you for the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Excellent service

Great feedback, thank you!

Trusted Customer - 4 years agoPrevious Review Platform

Very nice thanks.

Great feedback, thank you!

Trusted Customer - 4 years agoPrevious Review Platform

Everything is ok just reduced delivery price

Great to hear, thanks for the feedback!

Trusted Customer - 4 years agoPrevious Review Platform

Excellent Service, Highly recommended

Thank you! We really appreciate the 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Excellent service and prices.

That's what we aim for! Thank you!

Trusted Customer - 4 years agoPrevious Review Platform

very goog

Thank you so much for your positive review

Trusted Customer - 4 years agoPrevious Review Platform

Great delivery guys, Great goods, Previous shop name on delivery note even though I explained that we are the new tenants and gave my shop name.

Great to hear, thank you for your comments!

Trusted Customer - 4 years agoPrevious Review Platform

Everything went so well I didn't have to involve customer service, so couldn't rate it.
Thank you

That's what we aim for! Thank you!

Trusted Customer - 4 years agoPrevious Review Platform

The damaged goods have now been eventually collected... your business appears to have little to no clue about Customer service or delivery expectations of customers and that although you offer the best price there is a penalty with the service.. exceptionally unprofessional.

Sorry to hear your comments, I can see that a replacement was offered immediately upon reporting that the goods were damaged and this was rejected and a refund was requested. We explained this would take a little longer due to you being in the Highlands, Refund has been issue and case has been closed

Trusted Customer - 4 years agoPrevious Review Platform

Hi customer service very good , the ice machine doesn’t produce as much as I thought and smaller that I thought ,

Thank you for your feedback, Sorry to hear your not satisfied with your machine.

Trusted Customer - 4 years agoPrevious Review Platform

No problems to report

Great to hear, thank you for your feedback!

Trusted Customer - 4 years agoPrevious Review Platform

Love the service and delivery time

Great to hear, thank you for your feedback and comments!

Trusted Customer - 4 years agoPrevious Review Platform

Great service

Great to hear thank you for your feedback.

Trusted Customer - 4 years agoPrevious Review Platform

Catering Appliance Superstore is friendly, efficient and the staff helpful and knowledgeable.

Great to hear, thank you for your feedback.

Trusted Customer - 4 years agoPrevious Review Platform

Slow delivery

Sorry to hear your delivery was slow, We do aim to fulfil all orders in a timely manner. I will pass these comments on to our suppliers

Trusted Customer - 4 years agoPrevious Review Platform

Quick, easy and great value for money!

Thank you for your feedback!

Trusted Customer - 4 years agoPrevious Review Platform

Fantastic service

Great to hear, thank you for your comments!

Trusted Customer - 4 years agoPrevious Review Platform

Service was great

Thank you for your order and your comments.

Trusted Customer - 4 years agoPrevious Review Platform

Excellent service and very quick delivery

That's what we aim for. Thank you for your feedback.

Trusted Customer - 4 years agoPrevious Review Platform

Good

Thank you!

Trusted Customer - 4 years agoPrevious Review Platform

Great customer services, bit slow to answer the phones sometimes.

Thank you for your feedback and comments, I will pass these on

Trusted Customer - 4 years agoPrevious Review Platform

Very impressed with servicev

That's what we aim for, thank you for your comments!

Trusted Customer - 4 years agoPrevious Review Platform

No Drama. Great product. Great service

Thanks for the 5 stars and your feedback!

Trusted Customer - 4 years agoPrevious Review Platform

Delivered quickly, well packed, and excellent item. Thank you.

Great to hear!

Trusted Customer - 4 years agoPrevious Review Platform

Catering Appliance Superstore is a very good supplier. Quick to answer the phone and on the ball. We are delighted with our induction hob and convection oven. Simon LJ North Wales

Thank you for the 5 star rating and your comments!

Trusted Customer - 4 years agoPrevious Review Platform

Very good service

Great to hear, thank you for your feedback.

Trusted Customer - 4 years agoPrevious Review Platform

I didn't speak to customer service, so can't really comment of the service. However, delivery was aweful, as the delivery guy refused to assist with carrying the fridge to the kitchen. I was left to get help from my neighbours to carry the fridge for me. I would give delivery 0 star!

Thank you for your feedback, Unfortunately all our deliveries are a kerbside drop and we cannot guarantee the drivers will assist taking the units indoors. Apologies this has been mis understood

Trusted Customer - 4 years agoPrevious Review Platform

Excellent service

Thanks for the feedback and 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

good service

Great to hear, thank you for your feedback.

Trusted Customer - 4 years agoPrevious Review Platform

Just ace

Thanks for your feedback and 5 star rating!

Trusted Customer - 4 years agoPrevious Review Platform

Was great service but delivered to wrong venue

Thank you for you feedback and apologies this was delivered to the wrong address,

Trusted Customer - 4 years agoPrevious Review Platform

All good

Great to hear thank you for your feedback.

Trusted Customer - 4 years agoPrevious Review Platform

Delivery was a major let down and Catering Appliance need to use a different delivery company. Not delivered on correct day not notified wasted 2 people x 2 hours time. Came next day and delivery man very disinterested.
Appliance was fine marked down as some of the protective film on it had been partly removed - had been delivered to someone else before? The product is fine despite this though.

Apologies for the poor delivery experience you have received, I will certainly pass your comments on to our suppliers. I am happy to hear the product is fine and if you require any assistance with this unit please do not hesitate to contact us

Trusted Customer - 4 years agoPrevious Review Platform

easy procedure from order to delivery

Great to hear! Thanks for the 5 stars!

Trusted Customer - 4 years agoPrevious Review Platform

Best best best one!!

Wow thank you for your amazing review

Trusted Customer - 4 years agoPrevious Review Platform

Always good, if they've got you get it .

Thanks for the 5 star feedback!