Reviews

Excellent customer service

Microwave arrived very speedily. I hope it will last well.

Customer service was excellent, telephone ine answered quickly and staff very helpful, delivery was quicker than quoted, a slight issue with damage in transport of item that was resolved efficiently

Nothing to fault them on, excellent, and delivery quicker than I was expecting

Goods delivered in excellent time just need a little more notice of delivery fortunately another resident was able to take delivery

Bar the delivery charge all good

Very good overall, but was told delivery would be on the Wednesday or Thursday and I would be advised which day. Item was delivered on the Tuesday and left in porch [£1000 worth] and I was not advised. Probably not the fault of catering appliance superstore, but customers should be kept better informed.

Great product and fast delivery

very good service

Easy to use web shop with good provision of keeping the customer informed at every stage of an order.

Easy website to navigate. Payment procedures fast and efficient.

From web site purchase to delivery less than 24hrs. The product is simple to use and of good quality if I need another one I know where to go. 5 star on all points.

I’m glad I found this company

Fair

FAST DELIVERY AND EXCELLENT SERVICE

Would highly recommend

Great

Absolutely shocking! Never again

excellent value, speedy delivery quality product

Love the heater, and quick service

not received order yet that was needed for 27th june for grandsons birthday. disappointed is an understatment.

Customer service excellent wasn’t sure of the exact product details very helpful
Delivery no problem
Quality service

Excellent communication and prices

Great service

Excellent Service.

Fab service and delivery always

Good service and quick delivery

Everything went smoothly from ordering to delivery

lovely people with quality products at competitive prices and excellent delivery

excellent fats service, product as described

Excellent service all round

Zer

Excellent customer service. Organised an after-sale change to an item without any hassle. Switched vehicles to a smaller van for delivery to a challenging rural location. Called back when they said they would. Very efficient, knowledgable or able to find the person who was - highly recommend

Great product, quick delivery, very impressed. Already recommended to a couple of friends!

Big increase in price we may have to source this item from another supplier in the future

Easy shopping and speedy delivery!

Initially I ordered the wrong size chef white tops (so unopened) & rejected second delivery (again unopened) The companies T&C state a 25% restocking fee (which is illegal) and on return wanted to not refund the original postage fees (again illegal) see Consumer Contracts Reg 2013 & Distance selling regs they refunded as "gesture of goodwill" perhaps they should educate themselves of consumer law

Delivered what I wanted promptly at a great product price.

Loving the new ice machine, churns it out faster than we can use it. Brilliant!

great service

We have used this company many times and we always get excellent service,
prompt and polite, goods are always in good order and as described.

Thank you

Second time I've used this month.

Great as Allways

Trouble free purchase

Large fridge was delivered with a big dent and a split in the casing. Catering Appliance Superstore delivered it to Inverness and another carrier brought it to us in the Isle of Lewis. Catering Appliance Superstore immediately blamed our carrier saying they had signed for it and they should have examined it when it was received! The area with the damage had only light cardboard over it!

Good service

Very fast service

Delivered in a few days and an excellent product

The rating is well earned on all counts plus the price was easily the best value for money. Look no further, this company will look after you!

Difficult to buy some items online. We were not disappointed. Arrived on time. Extremely well packaged. Item was good quality. Very pleased!

Fantastic service, great product delivered immediately and exceptional value

I needed to buy bi-ball and wine glasses for an event and looked at many websites but in the end opted for Catering Appliance Superstore and am very happy I did. One of my original selections was out of stock so I rang the company and got good advice on a suitable alternative. Good, fast delivery.

Goods received invoke order

Place the order online, was immediately contacted via email with updates on the order and it was delivered by the end of the week. 4 days turnaround. Superb. There wasn't a need to contact the company in person.but if I had, I'm sure it would have been just as efficient.

Great service

Cant really comment further as delivery delayed. Only found this out when chasing for delivery

Prompt delivery

Great service and price. Thanks for your assistance supplying our requirements

Fast delivery, and a great price. The chain supplied was very short

Easy to install easy to use and delivered on time excellent.

First time I have used this company the service was first class

Great customer service, able to order the product one day and get it the next. Great product also, fits perfectly with our current equipment and works well.

Good staff on the end of the phone

Superb service

Very well organised company. Easy to order on line and goods arrived within days which I was not expecting at all. Very happy customer here.

Ordered Item and rang to confirm next day delivery available, then paid for next day delivery to then be sent email to say not actually available for 5 days?

Prompt delivery

Quick and easy shopping.

Great service

Excellent service. Delivery was prompt and a subsequent issue which needed resolution was sorted quickly and efficiently. Really good firm from my experience.

Excellent

Used this company a few times now and always go out of there way to give excellent service

Great product at great price

Delivery was very fast but due to arriving earlier than expected, item couldn't be checked within the required 24hr window to report faults. On opening item, damage found but too late for a replacement. Small refund offered & taken. Not ideal and the 24hr window limiting in Covid times when I work from home a few days a week. Disappointing service.

excellent

quick service

brilliant

very quick and efficient

Very poor experience. My items were returned to the depot and sat there for more 10 days. Nobody thought of giving me a call and alerting me of the issue they had with the address. I was told by delivery man that they could have given me a call at the time of their first attempt, had Catering Appliance included my contact in their form. Customer service was defensive.

Brilliant service, item described very well, thank you from a very happy customer.

Easy service online and delivered on time

Great customer service

Most competitive prices around, and fast efficient delivery. Would definitely recommend.

All good

Very easy ordering and navigation. Quick delivery and great service and product at a reasonable price.

Great to do business with appliance superstore. As these days are difficult in Northern Ireland this was only one day late than stated . The team needs congratulated . Thanks for your help to keep us running smoothly.
Syd senior partner

My item has not arrived, I had to ring them to see where it was on the last day of delivery only to be told it was delayed for another month if I had not contacted them then I would still be waiting, they gave me a alternative choice but that would of cost me another £80 plus vat and they were not prepared to do me a deal for the inconvenience as I was relying on this item to be here on time

Delivery by parcel force was terrible. They delivered part order without letting anyone know (to a bowling club)
The second part of the order was promised the next day but were told at 10.30am it was not coming till the following Monday having waited since 8am. It arrived on Monday but to not narrow down the delivery spot i.e. between 8am and 6pm is crazy.
Don't use parcel force.

fantastic supplier would highly recommend, fast delivery & never been let down.

Professional and efficenct.

Very good customer service

In good time I required this item fast

Super fast delivery, answered query quickly, and a great price. What more can you ask for.

Smooth process & quick delivery

Efficient, helpful

Great service, price, communication and delivery, couldn’t fault it

Rapid delivery and great communication throughout

Great service and fast delivery

slow delivery for one item but problem sorted out quckly