
Reviews
Reviews
At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.
We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
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2250 reviews showing
Trusted Customer - 1 year agoPrevious Review Platform
Major issues with my order, and took 6 weeks to resolve, but the level of customer service offered throughout was very high and made a very frustrating situation far more bearable.
Thank you for your review. We very much appreciate your feedback. We are pleased to hear that our excellent customer service team were able to work closely with you to resolve the situation.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 1 year agoPrevious Review Platform
Excellent price and delivery time.
Delivery drivers excellent
Delivery drivers excellent
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 1 year agoPrevious Review Platform
All delivered to plan. I was a domestic purchaser and would have liked some choices on site before purchase eg we really needed the door to open the other way snd that was quite a task to achieve. It was also unclear on the site whether it had kegs or castors- fortunately for us the latter.
Thank you for your review.
We always aim to offer as much information as possible to our customers.
We stock over 50, 0000 items and work closely with our suppliers to ensure clear product information is provided.
We have noted your comments and will endeavour to work closely with this particular supplier to acquire clearer information going forward.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you for your review.
Trusted Customer - 1 year agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 1 year agoPrevious Review Platform
EXECELENT SERVICE, VERY QUICK DELIVERED AND VERY HELPFUL GUYS WHO DELIVERED .VERY HAPPY WITH THE WHOLE PROCESS.
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 1 year agoPrevious Review Platform
Happy with the product and easy online ordering. No issues with delivery. Would definitely consider ordering again.
That is great to know! We look forward to hearing from you again soon. Many thanks.
Trusted Customer - 1 year agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 1 year agoPrevious Review Platform
Easy order fast delivery easy to use recommend
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 1 year agoPrevious Review Platform
Extremely good excellent
That is great to hear ! Thank you for your review, it is very much appreciated
Trusted Customer - 1 year agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 1 year agoPrevious Review Platform
Had an issue with the first item delivered but soon sorted and second one delivered.
Thank you so much for your comments. We are glad the situation was resolved and the second item was delivered promptly.
Trusted Customer - 1 year agoPrevious Review Platform
Thank you for your review. We welcome feedback to improve our performance
Trusted Customer - 1 year agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 1 year agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Great quick service
Thank you for the 5 Stars and for taking the time to write a review. It is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Absolutely fantastic service from start to finish always kept informed and best price available will definitely be back for our trade items.
That's great news ! Thank you for the great review and 5 Stars
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 Stars - It is very much appreciated
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for the 5 Stars - We are very grateful
Trusted Customer - 2 years agoPrevious Review Platform
Good information and explanation backed by good service
Thank you for the 5 Stars ! We are glad that you got all the information you required
Trusted Customer - 2 years agoPrevious Review Platform
Item arrived damaged. Took 10 days for replacement! No apology. Poor communication ( no tracking for replacement) overall poor service!
Hello and thank you for your review. I am sorry to hear of your disappointment with our service.
I have looked into this case as waiting 10 days for a replacement is not acceptable.
I see that you called us on the 5th March to advise us of a delivery damage. We dispatched a replacement on the 6th March. I do see that Parcelforce did not deliver until 11th March. I will initiate a complaint with Parcelforce as to why this was not delivered on the overnight service that we requested.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 Star review - It is greatly appreciated
Trusted Customer - 2 years agoPrevious Review Platform
Keep your prices fair, I bought the air fryer from you without doing a search on best deals, turned out you were £15 ish above ALL other suppliers with the same item. Other than that all was good
Hello and thank you for your review. It is greatly appreciated. We do try to be competitive but sometimes it is just not possible.
Trusted Customer - 2 years agoPrevious Review Platform
Delivered on time. Had to contact customer service about a damaged part. They ordered a new one and it was delivered within 3 days. Excellent aftercare.
Thank you for your great review and 5 Stars. Things do go wrong sometimes and I am please we managed your replacement quickly and efficiently.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5 Stars - It is greatly appreciated
Trusted Customer - 2 years agoPrevious Review Platform
An easy smooth experience with on time delivery and easy website
Thank you for the great review and 5 Stars - We really appreciate all the reviews
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for the 5 Stars - It is really appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Ordered easily, delivered quickly
Thank you for your review and the 5 Stars - It is very welcome !
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Had an issue with a courier signing the delivery off but had not received the item. This was rectified quickly with no fuss.
We are glad the issue was rectified to your satisfaction.
Thank you for the 5 Stars it is very welcome
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Staff are very knowledgeable and provide great customer service every time. A pleasure to do business with.
That is great to hear ! We look forward to hearing from you again soon
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Honest and considered advice before making purchase. Good communication when product delivered with minor fault.
Thank you for your feedback.
We are glad that your issue was resolved
Trusted Customer - 2 years agoPrevious Review Platform
We purchased the oven for a local charity who run a cafe to help train individuals with learning difficulties that we support and were keen for it to arrive as quickly as possible, which it did. We were supplied with excellent tracking information which made the whole process easy.
Thank you so much for your comments and glad your order arrived promptly
What could we do to improve on 4 Stars ?
Trusted Customer - 2 years agoPrevious Review Platform
Thanks for your 5-star review! We sincerely appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Thanks for your 5-star review! We sincerely appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
After surfing for a freezer they came out the best for quality and price and speed of delivery
Thanks for your 5-star review! We sincerely appreciate your feedback.
We try our very best to offer competitive pricing and quick delivery.
Trusted Customer - 2 years agoPrevious Review Platform
No problems with ordering on-line and prompt delivery
Thanks for your 5-star review! We sincerely appreciate your feedback.
We are glad you had a positive experience and look forward to welcoming you back in the future
Trusted Customer - 2 years agoPrevious Review Platform
Thanks for your 5-star review! We sincerely appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Excellent service, well packaged, prompt postage.
Trusted Customer - 2 years agoPrevious Review Platform
You need to improve on service and communication skills.
Hello and thank you for your review.
We welcome all reviews as a way to improve our services.
I have reviewed your order and I have passed on your comments to the couriers concerned.
Please accept our sincere apologies for any inconvenience caused.
Trusted Customer - 2 years agoPrevious Review Platform
Excelente attention and delivery on time.
Trusted Customer - 2 years agoPrevious Review Platform
excellent service
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
The product was as described and delivered on time. I had a problem whilst paying however they picked up the phone straight away and helped resolve it.
Trusted Customer - 2 years agoPrevious Review Platform
One of the best prices related to product I was looking for. Very fast delivery service also.
Trusted Customer - 2 years agoPrevious Review Platform
Super fast delivery with best price for our Lincat Griddle. Many thanks
Trusted Customer - 2 years agoPrevious Review Platform
The cake covers were better than they looked on the website. Delivered on time and excellently packed . Could'nt have got better service anywhere else
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Good first time experience, great company to deal with. My item was delivered in good time and item seems durable.
Trusted Customer - 2 years agoPrevious Review Platform
Likes
Good technical advice and returns advice available.
Order turned up next day.
Dislikes - None
Good technical advice and returns advice available.
Order turned up next day.
Dislikes - None
Trusted Customer - 2 years agoPrevious Review Platform
got the job done well and fast good reliable service
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Very poor service, ordered an item for next day delivery. 3 days later i contacted them and was told it would be delivered the following morning and I would receive a tracking number. No delivery turned up and I emailed and was contacted on the Monday morning to say the item was now out of stock. Zero communication and would never order from them again unfortunately
We wholly apologize that you had a poor experience, Unforutantly we were let down by our suppliers on this occasion who assured us they had one of these products in stock.
Apologies again for any inconvenience caused
Trusted Customer - 2 years agoPrevious Review Platform
Simple easy process from ordering to delivery
Thanks for your 5-star review! We sincerely appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Delivered on time and well communicated
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
I am well pleased with your service
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Fantastic service and incredibly fast delivery in under18 hours, I only wish all suppliers were as efficient is this. Well done .
Thank you for being our customer and leaving us a wonderful 5-star review.
Trusted Customer - 2 years agoPrevious Review Platform
Amazing customer service, next day delivery. A company that really does want to help when needed . Thank you
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Microwave arrived early, in good condition. Working well. Great
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Very quick turnaround
Thank you very much for sharing your review. We love hearing from our customers
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Very competitive prices and speedy service. Will use again
Thank you! Your positive feedback is much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 3 stars all reviews appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Service quick and efficient -Product excellent
Thank you for the positive feedback!
Trusted Customer - 2 years agoPrevious Review Platform
Very helpful and quick delivery with a fantastic price very happy with my purchase
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Trusted Customer - 2 years agoPrevious Review Platform
I was disappointed when on opening my work parcel an item was broken . The driver rushed off not giving me chance to check or sign for the parcel as request by the company .
I contacted them immediately on opening and a replacement was sent within a few days ., was impressed with the service
I contacted them immediately on opening and a replacement was sent within a few days ., was impressed with the service
We are very sorry to hear that your package arrived damaged but I am glad this was sorted out quickly for you
We hope to deal again with you soon
Trusted Customer - 2 years agoPrevious Review Platform
Easy website. Kept well informed re delivery. Actually ordered the wrong items so have sent back and waiting for reimbursement. Returns policy straightforward but remember there is a restocking fee which will be taken off amount to be returned. Louise in customer service excellent.Will order again.
Amazing feedback. Thank you so much for giving us 5 stars!
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Have smaller delivery windows as standard
Thank you for your 4-star rating and valuable feedback.
We are constantly looking for ways to improve our delivery service, We do work with several delivery companies that offer a 2-hour window for deliveries and are always on the look out for new ones!
Trusted Customer - 2 years agoPrevious Review Platform
Can’t rate any higher as I have still not received my order and I paid for next day delivery on the 19th of December
Hi, I would like to apologize for the negative experience you have had with Catering Appliance Superstore.
Reading through the case notes I can see we shipped your order Via DPD on the 19/12 for a next-working-day delivery.
You contacted us on the 02/01 to advise this had not been delivered, After investigating with DPD they advised they attempted several times but it had been returned to the sender
We shipped a replacement out immediately.
I understand this has now been received.
Please accept our apologies for the inconvenience caused to you.
Trusted Customer - 2 years agoPrevious Review Platform
Great product and delivery time
Thank you for being our customer and leaving us a wonderful 5-star review.
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Great help good staff very helpful
We can’t wait to share your 5-star review with our team. They’ll be thrilled!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you very much Regards
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Trusted Customer - 2 years agoPrevious Review Platform
Great service and excellent quality
Thank you for the 5-star review! We value your feedback and can’t wait to deal with you again.
Trusted Customer - 2 years agoPrevious Review Platform
Easy to order and delivered on time. We had ordered the same product ramge from Nisbets and we are still waiting for the delivery... 3 weeks later.
Thank you for your kind words and sharing your experience.
Trusted Customer - 2 years agoPrevious Review Platform
Affordable prices and quick delivery
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Arrived sooner than expected, and exactly what we were after.
Thanks for your 5-star review! We sincerely appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
I ordered dining plates which I had been searching for on other sites. Reasonable price point. Delivered the following day.
I will use Catering Appliance Superstore again if necessary.
Recommended,
I will use Catering Appliance Superstore again if necessary.
Recommended,
Thank you so much for taking the time to leave us a 5-star review.
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Quick, clean and safe delivery
We hope to see you again soon!
Trusted Customer - 2 years agoPrevious Review Platform
A problem was quickly resolved with attentive customer service
Thanks so much for sharing your experience with us
Trusted Customer - 2 years agoPrevious Review Platform