Reviews

Delivery service was very poor. Mentioned several times to call upon delivery, but they ignored.

Amazing price and quick delivery. Thank you.

Excellent service. 1st shipment was damaged in transit and a replacement was sent BEFORE receiving the broken items. Well done.

Item arrived quickly well packed.

Good Customer Service over the telephone and fast delivery

Perfect plates to serve dinner meal

1. A message left on the company automated message system requesting further information on the prospective purchase was not responded to.

2. The following week, after discussion with a sales-person, and assurance that a specific delivery requirement could be complied with, this was not followed. No email or other communication was received from the delivery contractor and it is only by accident that someone was available to receive the item following a phone call from the delivery driver that delivery was imminent (3 days too early) that someone was able to be at the delivery address to receive the item, hence the 'poor' rating.

Phoned with a question before placing an order, answered easily and efficiently. Great service and delivery.

Very happy with the price and quality

Brilliant customer service from Catering Appliance Superstore.Fantastic communication and prompt delivery.Highly recommended *****

The Induction Cooker Chefmaster is excellent and easy to use.
Delivery was on time and also being able to track the delivery live online was excellent experience

Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.

Pleasure to deal with, delivery was estimated as 4 weeks but arrived in 2 days - have to confess I ordered from Caterkwik originally as the delivery from them was 1 week and was in a hurry but then they canceled my order due to large fryers being delivered to a unit instead of home address and was flagged as potential fraud?????

Will always deal with Catering Appliance Superstore from now on. Awesome

Have used a few times now - always good service and prompt delivery

Very helpful when one item in a pack of 6 arrived damaged. Replaced within 48 hours.

We are a secondary school in Bristol and have ordered an appliance for the canteen - the price was great, the customer service was excellent and the appliance was delivered quickly

Good prices, good communication and prompt delivery

Would never use again, terrible customer service and charge you lots of money to return item and don’t offer you any help whatsoever to get it returned. Honestly beware! Stay away!

Excellent prompt supply

Good price, quick delivery and excellent quality and service

Friendly and helpful

Helpful - easy - quick

Very professional from start to finish with amazingly swift delivery.Well done.

Quick delivery & product in good condition

Really quick delivery, good price, great fridge

Not good promised delivery in 3 days, but didnt even have it in stock.

Very helpful staff. Quick and efficient delivery, even to the Highlands. The product is good too.

COMPARED WITH NISBET'S, PRICE IS GOOD AND FAST DELIVERY.

Ordered on line, but needed to speak to customer service with regards to item I ordered, who were extremely helpful with my query . My order arrived on time.
So overall the service was excellent. I would definitely recommend!

Keen pricing and great service

Quick delivery, pleasant staff and good prices.

Needed to urgently replace our water boiler and Catering Appliance Superstore had the quickest delivery - having not used them before I was apprehensive buying a high cost item form a place Ive not used before but took the chance and hoped for the best we were not disappointed the item arrived when it said it would and all good so far. Thank you Catering Appliance Superstore we will be using your shop again :-D

25% restocking fee is outrageous and disgusting. I know an awful lot of people in the hospitality industry and I will be making sure that they never use your company.

I would like to give them no stars. Do not buy from these people. There are other options out there with as good price or cheaper and willing to offer a service.
I also think that haulage companies should take responsibility for the items being delivered. You pay over £1000 for a freezer and they want to charge £300 delivery and £150 cancellations! There is no one in Britain who would find this acceptable

Excellent fast service

They were able to resolve an issue immediately and effectively.

0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again

Value for money- Had the same microwave years ago. When I needed a new microwave, I got the same one again - setting up the microwave was very easy and with pre-set buttons, the mocrowave very easy to use.

Good value, on time delivery.

Ver bad experience

I’ve still not received my order (del date given as 2.10.23) so I’m unable to comment.

Great product, excellent service. Thank you

communication, customer service extremely poor

Ordered on weekend. Arrived as quoted quickly and on time. Had appliance by Tuesday morn. Couldn’t wish for better service. Will use again.

Followed through with what they said and very friendly. Also the delivery staff were equally helpful and friendly, just like your Company. We would recommend you without hesitation. Thank you very much.

Good price and fast delivery

Charge me twice for delivery shall not use again