Product Warranty Information
If you experience any problems with your appliances we always suggest that you consult the troubleshooting guides in the user manuals in the first instance. If your issue cannot be resolved using the troubleshooting guide then please follow the warranty procedure that applies to you below.
Should we find upon inspection that the repair is not covered under warranty then we reserve the right to charge for the initial engineer’s inspection and any subsequent repair costs. This includes failure due to neglect, misuse, wrong operation, incorrect installation, maintenance, cleaning and water scale all of which should be checked prior to requesting an engineer.
There are a few manufacturers that deal directly with the customers, if you have a product that is manufactured by any of the below, please contact them using the number shown:
- Burco (Glen Dimplex)
0844 815 3744 - Classeq / Innox-Max
0844 225 9245 - Clifton Food Range (Nikel Electrical)
01934 626 691 - Falcon
01438 363000 - Hobart
0844 888 777
- KitchenAid
0845 601 1287 - Lec (Glen Dimplex)
0844 815 3737 - Parry (Nationwide Catering Services)
01332 875665 - Samsung Microwave
0844 3711 071 - Samsung Laundry
0330 726 7864
- True (Kroyair)
0121 440 5383 - Whirlpool
0845 815 8989 - Vestfrost
0845 313 1940
The best people to help deal with any warranty issues are the manufacturers.
Warranty Forms
Some suppliers request a warranty form to be completed prior to logging a warranty call, please download and complete the form below if this applies to your product;
Some suppliers request that service calls are logged through ourselves, if you have an appliance from a manufacturer that is not listed above then please contact us to discuss your needs.
Alternatively please download our warranty form and send this back to: warranty@catering-appliance.com