Cancelling orders

Cancelling your order

You can cancel an order within 15 minutes of placing your order, you will only be able to cancel your order by contacting the Customer Service Team. After 15 minutes you will not be able to cancel your order as this may have been despatched - however you can return any items for refund once you have received your order.

Please note a 25% restock fee will apply after once the order has been processed. Please note that we take payment as soon as you have placed your order so you will be charged for your order. Once you have cancelled your order, the money will be refund to you less any restock fees that apply. It can take up to 14 working days for any refunds to be applied once the goods have been received back. No refunds are made until the units are back with our suppliers.

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