Complaints

Complaints

You can make a formal complaint by Post, Email or Phone

Write to:
Complaints Manager, JJ Martin (Catering Appliance Superstore) Ltd, Beck House, Murley Moss Business Park, Oxenholme Road, Kendal, Cumbria, UK, LA9 7RL

Email:
[email protected]

Phone:
01539 760 650 and select option 2. Our customer service staff can take a note of your complaint to pass on to the complaints manager or arrange a suitable time for an advisor to do so. Please note it is advisable to place detailed complaints in writing, where possible, to ensure your concerns are comprehensively covered.

What happens next?

When you've made your complaint, we will:

  1. Send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
  2. Investigate your complaint, we aim to respond to complaints within 10 working days.